Library and Digital Support Lead

Responsibilities

• Frontline Leadership & Supervision: Oversee the daily operations of the library space, managing staffing rotas and coordinating the work of Learning Resource Coordinators.
• Unified Digital & Hub Support: Partner closely with the Digital Hub team to provide hands-on tech assistance. Serve as a senior expert in guiding students and staff through Microsoft 365, Google Workspace, printing, and digital research tools.
• Induction & Onboarding: Lead the design and delivery of engaging induction programs to ensure new students and staff are confident navigating our physical collections, VLE platforms, and study spaces.
• Resource Management & LMS: Utilise the Library Management System (LMS) effectively for the cataloguing, circulation, and meticulous organisation of all paper-based and digital resources.
• The Challenges You'll Tackle
• Managing Conflicting Demands: You will need to expertly balance high-frequency, reactive frontline customer service with your long-term administrative, budgetary, and strategic responsibilities.
• Behaviour Management: You must stay calm, objective, and maintain professional credibility when dealing with challenging student behaviour on frontline desks, setting a standard for your team.
• Operational Versatility: You will pivot seamlessly between cross-campus coordination, technical digital troubleshooting, and traditional library administration.
• You will...
• We are looking for a reliable, highly organised leader who uses their professional credibility to build strong relationships with curriculum staff and students alike.
• Library & Digital Literacy: Proven experience using Library Management Systems (LMS) alongside advanced proficiency in modern digital platforms (Microsoft 365, Google Apps, and online databases).
• Supervisory Experience: Track record of managing small teams, handling workflows, and organising staffing rotas in a customer-facing or educational setting.
• Student-Centric Approach: Passionate about student success, with the patience and communication skills required to coach individuals with varying levels of digital literacy.
• Resourcefulness: A proactive worker who can manage procurement, budgets, and curriculum collaboration autonomously.
• You will hold a Level 2 (or equivalent) qualification in English and Maths (or be willing to undertake). Ideally you will also hold a Level 3 (or equivalent) qualification in customer service, information technology or library studies (or be willing to undertake).
• We understand that no candidate will perfectly match every qualification or criterion listed. If your experience differs from what we've outlined but you believe you can contribute to this role, we encourage you to apply!
• Department Info
• Please Note: To see the full job description and company benefits, please click apply to be directed to the website.
• What is the RNN Group?

Additional Information

Library and Digital Support Lead Location: North Notts College, Worksop Salary: £32,515 a year + benefits Vacancy Type: Permanent, Full Time Closing Date: 29 of June 2026 In 2026, our libraries are more than just book repositories; they are dynamic, multi-media learning environments. We are seeking a proactive, tech-fluent Library and Digital Support Lead to manage our physical and digital learning spaces at our North Notts campus, empowering students to become confident, independent learners. As the Library and Digital Support Lead, you will bridge the gap between traditional library management and frontline digital support. Reporting directly to the Head of AI & Digital Innovation, you will ensure the smooth day-to-day operation of our campus libraries while collaborating closely with the Digital Hub team to create a seamless, unified student support experience. This is a frontline leadership role where you will lead by example on our desks, act as a senior point of digital expertise, and oversee the daily workflows and staffing rotas for Learning Resource Coordinators. If you are a highly efficient administrator with advanced digital proficiency, a calm demeanour under pressure, and the confidence to make positive decisions in a fast-paced environment, this role is for you.

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