Customer Service Officer

About the role

Headquartered and listed in Singapore in 2021, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold. As at 5 November 2025, CLI had S$120 billion of funds under management. CLI holds stakes in eight listed real estate investment trusts and a suite of private real asset vehicles that invest in demographics, disruption and digitalisation-theme strategies. Its diversified real asset classes include retail, office, lodging, industrial, logistics, business parks, wellness, self-storage, data centres and private credit. Job Description Support customer requests and enquiries - Provide timely and accurate information and clarification for customer queries - Answer inbound customer service calls and make outbound calls - Address customer issues or compliants and determine appropriate course of action for effective resolution - Document details of customer communication - Ensure quality service delivery Support retail operations - Coordinate with retailers to provide updates of latest mall promotions or activities Report on issues and provide feedback - Raise issues or complaints for follow-up - Provide assistance to support collaboration with designated departments to resolve customer grievances - Track and document number of customer issues raised

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