L2 Support Engineer
External
Sutherland · Hyderabad, IndiaPrepare for this interview
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About the role
- Deep-dive analysis of TechLive platform, devices, ScanLink workflows, WatchRTC telemetry, and NinjaOne diagnostics. - Troubleshoot workflow, imaging, and device-level issues beyond L1 scope. - Validate network/firewall prerequisites, connectivity, and data flows. - Perform diagnostics: log analysis, workflow validation, error tracebacks. - Escalate to L4 for software defects, CI/CD issues, cloud outages, and security incidents. - Author/update SOPs, KB articles, and runbooks. - Participate in RCA reviews and problem management. Required Skills: - Strong problem-solving and deep troubleshooting ability. - Understanding of radiology workflows (PACS, DICOM preferred). - Hands-on expertise with RMM tools (NinjaOne) and observability tools (Datadog/Splunk). - Knowledge of cloud concepts (AWS/GCP basics). - Strong escalation judgment and communication skills. - 3-6 years in L2 support, NOC/SRE, platform support, or medical device support. - Experience troubleshooting workflows, logs, device performance, and network issues. All your information will be kept confidential according to EEO guidelines.
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Company Intel
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