As a Support and Housing Management Coordinator, you will provide a combination of housing management and person-centred support, helping individuals to develop the skills and confidence needed to live independently.
This role includes a mix of supported accommodation-based work and outreach support in the community. You'll work with individuals before they join the service, during their stay, and after they leave, ensuring continuity of support and positive outcomes.
You'll manage a small caseload and work both independently and collaboratively in a fast-paced environment.
Responsibilities
Support in managing a portfolio of supported accommodation, ensuring effective tenancy management
Complete needs and risk assessments, developing and reviewing support plans
Support individuals to build independent living skills
Assist with housing benefit claims, rent payments, and managing arrears
Deliver tenancy readiness support where required
Provide outreach support before, during, and after residency
Support residents in accessing services and engaging within the community
Work collaboratively with internal teams and external partners
Maintain accurate records and ensure compliance with organisational policies
Promote safeguarding and the wellbeing of all service users
Understands the challenges faced by people experiencing homelessness
Has knowledge of risk assessments and support planning
Has strong communication and organisational skills
Can work independently as well as part of a team in a fast-paced environment
Is confident managing a caseload and working in a community setting
Essential Requirements
Full UK driving licence
Access to your own vehicle (essential due to outreach requirements)
Additional Information
This role involves lone working, with support available from the wider team
The service operates in a dynamic environment supporting individuals with complex needs
If you're looking for a meaningful role where you can genuinely impact lives, we'd love to hear from you.
Any interested applicants are encouraged to have an informal discussion with Clare Singlewood, along with a service visit. Clare can be contacted via 07846525128 or clare.singlewood@waythrough.org.uk
Benefits
We value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package:27 days' annual leave, rising to 32 after 1 year (plus bank holidays)Pension scheme with 4.5% employer contribution, matched up to 6.5%Life assurance (3× annual salary)Enhanced sick pay and family-friendly payBirthday leave and the option to buy up to 5 extra days' annual leaveProfessional fee reimbursement for relevant qualifications24/7 online GP access and Employee Assistance ProgrammeRecognition and long service awards via our Way to Go and Aspirations portals£500 Recommend a Friend bonusCycle to Work scheme and Credit Union membershipDiscounts via Blue Light Card, Charity Discounts, Extras and Tickets for GoodFree will writing service and wellbeing initiatives throughout the yearInclusion and accessibilityWaythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.ukClosing Date:2026-06-30Health insurancePerformance bonus
Additional Information
Support and Housing Management Coordinator - Redburn House
Location: Redburn House, New Brancepeth, DH7 7HZ
Working Hours: Part Time - 30 Hours per Week
Contract Type: Fixed Term Contract until 31/03/2027
Salary: £25,877.80 - £32,090 (pro rata)
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.
Recoveryfocus · County Durham Support Service - Redburn House