Additional Information
Job Description:
At Sparklight/Cableone and our Cable One family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.
Provides leadership and oversight for the Field Operations group. Ensures team members provide exemplary customer service across all activity, from equipment installation, response to trouble calls and system maintenance through to customer education / training and follow up. Understands the necessity and value of accuracy and attention to detail. Demonstrates the ability to process information with high levels of accuracy. Utilizes specific approaches and tools for checking and cross-checking own and others' outputs. Develops and uses checklists to ensure information goes out error-free. Accurately gauges the impact and cost of errors, omissions and oversights. Learns from mistakes and applies lessons learned.
Applies knowledge of economic, financial, market, and industry trends to understand and improve individual, work group and/or organizational results. Demonstrates an understanding of major business functions, industry trends and own organization's position to contribute to effective business strategies and/or tactics. Analyzes economic, financial, market and industry information from multiple sources to identify trends, assess current business strategies and results and/or evaluate specific opportunities. Articulates the implications of trends for own department or team as well as for the broader organization. Understands the nature and interdependencies of the organization's departments and functions. Understands the industry and leverages that understanding to maximize results, limit risks and effectively contribute to the team, department and/or broader organization.
What you will do to contribute to the company's success
Oversees Field Operations activities across major geographies and operational areas.
Drives and directs the largest teams or teams with the most complex and highly visible customers.
Monitors performance metrics, including for service delivery and revenue / retention impact, identifying and resolving systemic and other significant issues.
Defines and develops continuous improvement of customer engagement and service support practices.
Provides customer, business and industry insight to resolve major situations with potentially significant service-level impact.
Leverages all corporate resources, services and product offerings to increase share and maximize product / service effectiveness.
Cableone · Phoenix, AZ