1-3 years dispatching and customer service experience, with previous experience in the Veterinary Industry preferred
Previous working experience with project or resource coordination
Working Conditions
Physical Demands
Operating a computer or other office devices for the majority of the workday
May occasionally need to move packages up to 10 pounds such as office supplies or equipment
Must be able to communicate with others in person, over the phone, and in writing.
Must be able to understand and effectively exchange accurate information with others such as coworkers, customers and vendors
Must be able to read and interpret various electronic and written documents.
Environmental Factors
This position is in an office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building's primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services.
Travel and On-call
This position requires travel as needed for training
Benefits
We provide competitive benefits, unique incentive programs and rewards for our eligible employees:Full Medical, Dental, and Vision benefits and an integrated Wellness Program401(k) Match Retirement Savings PlanPaid Time Off (PTO)Holiday Pay & Floating HolidaysVolunteer Time Off (VTO)Educational Assistance ProgramFull Paid Parental and Adoption LeaveLifeWorks (Employee Assistance Program)Patterson Perks ProgramThe potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.$25.72 - $33.45EEO StatementDental insuranceVision insurance401(k)Paid time offParental leave
Additional Information
Patterson isn't just a place to work, it's a partner that cares about your success.
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
Job Summary
Responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. Requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.
Essential Functions
To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.
Management of Service Orders
Manages resources efficiently and effectively for all scheduled service
Monitors service orders assigned to technicians
Responsible for the life cycle of service order (creates, edits, completes and invoice service orders)
Reconciles various CRM and other reports on a monthly basis
Processes repair parts and third-party repair requests
Responsible for maintaining PMA contracts
Requests and Triage
Actively triages calls and inquiries from customers
Assigns and schedules service requests from clients or company personnel
Works closely with the Equipment Procurement Specialist(s) with resource and installation project planning
Job Qualifications
Required Qualifications
Associates degree or higher preferred or 2-5 years equivalent industry experience
Expresses strong customer service orientation or related dispatching experience through excellent written and verbal/phone communication skills
Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail
Ability to positively contribute to the team environment by taking initiative to learn and improve upon skillsets
Possesses strong planning and organizational skills, both written and verbal
Uses technology with efficiency, including Microsoft 365 and SAP CRM platforms
Patterson Companies · Remote