Ensure quality and consistency in service standards and procedure throughout the hotels
Develop, implement, and monitor operational policies and procedures that align with company goals
Lead and inspire the front office, housekeeping, and service teams to achieve service excellence
Foster a culture of continuous improvement and professional development
Provide F&B support to our on-site & off-site Food and Beverage outlets
Stay on top of industry trends and best practices to keep hotels fresh and exciting for guests
Guest Experience & Satisfaction:
Ensure that all guest interactions are handled professionally, and that guest satisfaction is prioritized
Monitor and respond to guest feedback in person and in online reviews, identifying areas for improvement and implementing necessary changes
Collaborate with the front office and housekeeping teams to enhance the guest experience, with a focus on quality, timeliness, and attention to detail
Operational Efficiency:
Establish operational KPIs (key performance indicators) and ensure that each property meets or exceeds performance targets for guest satisfaction, cleanliness, and room turnover
Oversee staffing levels and labor management, ensuring efficient scheduling and cost control without compromising service standards
Maintain high standards of cleanliness and maintenance in guest rooms and public areas
Financial Performance:
Develop and manage the Hotel budgets, focusing on maximizing profitability through effective cost control and revenue management
Analyze financial reports and key performance data to identify areas for improvement and implement strategies to enhance operational efficiency
Work closely with the sales and marketing teams to drive room occupancy and revenue across all properties
Collaboration & Communication:
Act as a liaison between the hotels and other departments (such as Sales, Marketing, F&B) to ensure a seamless guest experience
Foster strong relationships between internal and external stakeholders, such as those in the community running parallel businesses
Ensure effective communication between hotel management teams to share best practices and insights
Attend management m
Benefits
Vision insurance
Additional Information
Find Your Future in Paradise!
Catalina Island Company welcomes all guests and visitors to our very special island. Beyond being warm and courteous, our exceptional team members are knowledgeable and helpful - anticipating and personalizing their service on an individualized basis.
We seek individuals like YOU to create the finest personal service and extraordinary experiences for our guests.
WHY CATALINA ISLAND COMPANY?
The Catalina Island Company offers more than just a workplace - it is a destination for service, adventure and inspiration!
In 1919, chewing gum entrepreneur William Wrigley Jr. bought nearly every share of the Santa Catalina Island Company until he owned a controlling interest. He then invested millions in his vision to create a "playground for all" on Catalina Island, building infrastructure, a reservoir, Hotel Atwater, Bird Park, and other attractions. In 1921, he made Avalon the Spring Training home of his beloved Chicago Cub's, building the Catalina Country Club to house the team's lockers and provide a gathering place for players. The team continued to train on the island until 1951. In 1929, Wrigley built the iconic Catalina Casino, which boasts the world's largest circular ballroom and the first theatre designed and built to show talking motion pictures. During World War II, the island served as a military training facility and was closed to tourists. The island was a popular spot with Hollywood's elite during the 1930s, 40s, and 50s. It also became a popular location for production companies to shoot movies. More than 500 films, documentaries, commercials, and TV shows have been shot in and around Catalina over the years, especially in Two Harbors on the island's west end. To this day, descendants of William Wrigley Jr. still own the Catalina Island Company and carry on his vision to create a world-class island resort.
We are a welcoming community that believes in fostering a positive, team-oriented atmosphere where every team member plays a part in creating unforgettable memories for our guests. Join a team that is as vibrant, dynamic, and unique as the island itself!
The Director of Hotels oversees all aspects of hotel operations for the Catalina Island Company. This includes, but isn't limited to, front office, housekeeping, guest services, F&B, Laundry and maintenance. The role requires a strong leader who puts guest experience at the forefront and ensures that each hotel maintains high standards of operational efficiency, and strong financial performance. The Director of Hotels will lead, mentor, and develop teams, ensure compliance with company policies and brand standards, collaborate with the management teams at each property and ensure compliance with all legal requirements.
Visitcatalinaisland · Avalon, CA