Manager, Creative Operations - Touchland

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A collective energy and ambition. A place where you can make a real difference. We're a company that genuinely cares about our people, our products, our consumers and the environment. Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries. United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win. About Touchland Touchland is a beauty-inspired personal care brand creating self-care products that go beyond functional needs, transforming everyday moments into daily delights. Rooted in its purpose, go-anywhere essentials designed for all of your senses , the brand reimagines daily rituals through design, sensorial experiences, and elevated formulations. Today, Touchland offers a range of go-anywhere essentials, including skin-forward body and hair fragrance mists, hydrating hand sanitizers, and an enviable lineup of on-the-go accessories, each designed to deliver a multi-sensory experience wherever you are. The company first launched its award-winning hydrating hand sanitizer, best known for its innovative design, skin-loving ingredients, and uplifting scents. Since Touchland's founding, the product has received over two dozen beauty awards, including four Allure Best of Beauty Awards. Touchland's founder and CEO, Andrea Lisbona, has also been recognized by Inc. Magazine and EY as a leading female founder in the beauty industry. The brand has executed notable collaborations with Disney, Hello Kitty, Smiley, and BLACKPINK, earning a devoted following among celebrities and consumers alike. Today, Touchland is available at Sephora and Ulta Beauty, as well as through select global retailers across the U.S., Canada, and the Middle East, and online at Amazon.com and Touchland.com. Work Environment Hybrid: This is a hybrid role based in New York City and requires in- person attendance on Mondays, Tuesdays, and Thursdays, with remote work options on Wednesdays and Fridays. Role Overview As Creative Services Senior Manager, you will serve as the lead project manager and operational anchor for Touchland's Creative + Marketing team. Working directly alongside the Creative Director as their right hand, you will bring structure, clarity, and momentum to all creative initiatives, ensuring every deliverable is exceptional, on time, on brand, and aligned with Touchland's vision. This role is both strategic and hands-on. You will own timelines, workflows, and processes across the Creative organization, while partnering cross-functionally to keep work moving efficiently and collaboratively. Your leadership will enable the Creative team to focus on doing their best work while you ensure projects are planned, resourced, and executed seamlessly. Creative Project Ownership Act as the primary project management lead for the Creative team across all initiatives Build and manage timelines for day-to-day creative work, seasonal launches, and large-scale tentpole campaigns Ensure projects are clearly scoped, prioritized, and resourced appropriately Partner closely with the Creative Director and other team directors to align on priorities, timelines, and team capacity Process, Tools & Workflow Leadership Onboard, manage, and optimize a project management tool, creating clear workflows across Creative and cross-functional teams Develop, document, and implement processes for creative requests, reviews, approvals, and delivery Continuously assess and improve workflows to increase efficiency, clarity, and productivity Establish scalable systems that support both current needs and future team growth Cross-Functional Collaboration Facilitate cross-functional meetings to align stakeholders, address risks, and keep projects on track Manage creative feedback and approval processes, ensuring feedback is clear, actionable, and aligned with timelines Serve as a trusted partner to Marketing, Product, Retail, Operations, and Finance teams Campaigns, Calendars & Planning Own and manage campaign timelines, ensuring visibility and alignment across teams Lead project planning for Visual Merchandising, IRL activations, store design, and retail initiatives Build and maintain clear creative roadmaps, including long-range planning for 2026 and beyond Team Enablement & Organization Support and help manage the Creative team of designers, copywriters, and future hires by providing structure, clarity, and organization Ensure the team has realistic timelines, clear expectations, and the systems needed to deliver exceptional work Be a proactive team player who helps elevate collaboration, communication, and creative excellence What Success Looks Like Creative projects consis

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