VP of Operations

About the role

The VP of Operations is a key position to drive the company's Operational Engine. The right candidate must be able to design the operational strategy, oversee its execution, and provide the leadership and coaching for the team to consistently deliver outstanding results. Operational Ownership Own and scale all operational areas across the company: Post-sales operations & support optimisation Implementations ( festivals, POS, phased rollouts) Data & Business Intelligence Procurement (internal & hardware resale) Finance operations (KPIs, margins, cost control) Tech integrations Internal operations Act as the main owner of end-to-end operational performance. Process, KPIs & Data Design, implement and own company-wide operational KPIs. Ensure reliable, timely and actionable data for decision-making. Work closely with the Data team to build scalable reporting models. Identify inefficiencies, misalignments and bottlenecks across teams and countries. Team and Culture Lead, coach and develop the different teams within Operations Define and implement the optimal structure for each area Recruit and train key and specialised talent when needed Foster a high performing culture that combines clear expectations with encouragement and coaching Cross-Functional Leadership Ensure alignment across Product, Tech, Sales, Post-sales, Marketing and Finance. Coordinate international operations, ensuring consistency while allowing local adaptation. Act as a unifying layer between strategy and execution. Strategic Support & Growth Identify and validate new business opportunities. Support strategic projects with key clients requiring complex, phased implementations. Participate in strategic decision-making with strong ownership mindset. Reporting & Decision-Making Reports directly to the CEO Full ownership over operations, with validation on high-impact decisions. Strong autonomy with accountability for outcomes. Senior experience in Operations / Business Operations in SaaS B2B. Strong analytical mindset with hands-on data & KPI ownership. Proven experience designing processes from scratch and scaling them. Strong business acumen and understanding of SaaS economics. Ability to lead, coach and develop multiple small teams with limited middle management. Experience in multi-country or international environments. Background close to ticketing, events, POS or high-volume transaction businesses. Experience scaling operations in high-growth environments. Focused on creating a high performing culture grounded in collaboration, ownership, and continuous improvement. Strong ability to lead the pragmatic adoption of AI across operational workflows, integrating automation and AI-driven tools into day-to-day processes to improve efficiency, visibility, decision-making, and operational scalability where they create tangible business impact. Personal Skills Proactivity to anticipate needs and act autonomously Flexibility and adaptability in dynamic environments Collaborative spirit and ability to work effectively as part of a team. Growth mindset and initiative to propose improvements and innovative solutions Excellent organizational and planning skills in fast-paced environments Fluent in English. Other languages are a plus. Ability to influence C-level clients and partners Competitive compensation aligned with the role and level of responsibility. Annual bonus and incentive plan linked to Fourvenues' global growth and the achievement of company-wide, individual and team objectives. Hybrid and flexible working model, built on trust, accountability, and measurable impact. Global growth environment, with direct influence on international expansion and strategic business decisions. Leadership and professional development programmes offering continuous learning opportunities. Culture of wellbeing and high performance, including private health insurance, additional vacation days, and modern offices designed for collaboration. High-impact internal experiences and events that strengthen cohesion, professional growth, and a strong sense of belonging. Language classes and flexible benefits tailored to your personal and professional needs. Real opportunity to make an impact, driving the transformation of a scaling project into an international benchmark within its industry.

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