Responsible for supervising and leading the outlet, ensuring that staff are properly trained, motivated, and performing their duties to deliver exceptional guest experience.
Review payroll, manage schedules, maintain labor costs, and adapt operations based on guest needs and trends.
Foster a positive work environment, encouraging team work and professional growth.
Ensure compliance with food safety, sanitation and other regulatory Food and Beverage items to include Tips and Service Charges.
Actively manages floor during operating hours to ensure operation and service is at or above standards. Quickly resolves any potential service barriers.
Ensures the team has the tools and resources necessary to deliver on service expectations to include checklists, seating charts, pars and centralizing information and supplies.
Troubleshoot any POS challenges and coordinates with stakeholders as necessary.
Ensures that guest areas are maintained and meet service standards.
Develops and distributes key performance metrics for the outlet and assists with forecasting and budgeting.
Ensures effective and efficient interdepartmental communication.
Develops and updates outlet procedures and programs.
Perform other duties as assigned.
Requirements
Minimum two to three years progressive Starbucks, Coffee House or comparable leadership experience required .
Proficient in using POS software and Microsoft Office Suite required.
Ability to stand, stoop, bend and lift items weighting up to 50 pounds repetitively.
Proven experience working in high-volume Food and Beverage operations preferred.
Strong organizational skills.
Excellent guest service skills.
Ability to communicate effectively in English verbally and written with team members, leaders and guests required.
Must be able to work a flexible schedule, nights, weekends and holidays as required
Benefits
Flexible schedule
Additional Information
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
We offer excellent benefits and perks including one free meal per shift and free theme park access.
We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
We invest in training and development opportunities for all team members.
We promote social responsibility by being a good neighbor in the community.
We care for you, just as we care for others.
Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
About Universal Cabana Bay Beach Resort
Join the team at this vibrant, retro hotel inspired by iconic Florida beach resorts of the 1950s and 60s.
Responsible for the overall management of the respective restaurant outlet during assigned shift to include: staffing, training, scheduling team members, planning and coordinating al restaurant activities to ensure efficient operation of the department. Producing a quality product which exceeds the guest's expectations and hotel standards and is delivered in a friendly and professional manner.
Loewshotels · Orlando - Universal Cabana Bay Beach Resort, FL