Transit Operations Supervisor

About the role

This is managerial and technical work, directly supervising Transit/Paratransit Operators and coordinating and controlling operations of all transit operations for the City of Gainesville Regional Transit System. Incumbents work within the scope of established departmental rules, regulations, procedures and Union contract, but exercise independent judgment in handling emergency problems arising in the field. Positions allocated to this classification report to a designated supervisor and work under general supervision. Work in this class is distinguished from higher classes by the limited scope of its management responsibility and from lower classes by its supervisory and training responsibilities. EXAMPLES OF WORK* *This section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position. The omission of a specific job function does not absolve an employee from being required to perform additional tasks incidental to or inherent in the job. Performance of lower-level duties may be required. ESSENTIAL JOB FUNCTIONS Plans, assigns, and reviews of the work of Transit/Paratransit Operators to ensure compliance with departmental rules and regulations. Provides information to the public pertaining to routes, schedules, transfer points, location description, fares and other data related to transit operations and services. Responds to a variety of requests for transit information and location of public buildings, churches, schools, and other structures. Maintains route maps and schedules of departures and arrivals; estimates route distances and calculates intermediate arrival times. Answers complaints and refers to inquiries from the public concerning other transit services such as lost and found, charter inquiries and advertising. Contacts Transit/Paratransit Operators on assignment to give special instruction and render any assistance that may be required. Compiles reports on accidents at the scene, including photographs, measurements, sketches and witness statements; cooperates with law enforcement agencies investigating accidents. Coordinates the removal and replacement of transit vehicles having mechanical difficulty in the field; supervises the transfer of passengers and rescheduling as needed to maintain adequate service. Conducts field surveys to determine passenger load factors, time interval of runs, adequacy of service, and proper location of bus zones; observes traffic movements and flow to assist scheduling. Assists the public at major route junctions or in the operation of charter, shuttle and other high density special service runs. Provides continuous inspection of operator driving methods to ensure compliance with departmental safety regulations. Assists instructor with training reports on new operators; maintains surveillance of unsafe acts or conditions that might result in accident or injury. Addresses internal concerns regarding driver and bus safety. Resolves differences between operators and employees and/or operators and passengers. Coordinates field operations involving special events. Acts as a first responder to coordinate emergency services. Processes the Community Report and recommends corrective action and/or discipline, if necessary. Reports rule violations and recommend disciplinary actions. Attends work on continuous and regular basis. NON-ESSENTIAL JOB FUNCTIONS Operates any RTS vehicle during temporary driver shortages or emergency situations. Functions as a dispatcher as needed. Performs other related du