Reimagine Services Journeys - Within 6 months, design a unified services experience strategy that improves decision-making, reduces inefficiencies, and optimizes product availability.
Integrate AI & Intelligent Systems - Partner with business, product and engineering to pilot agentive tools that streamline ordering, forecasting, and product placement decisions. Deliver at least one AI-driven services initiative in the first year.
Lead Cross-Functional Squads - Facilitate squads that connect business, design, and product to solve critical B2B challenges. Establish measurable outcomes tied to improve in-stock performance, supplier efficiency, and cost savings.
Future-Focused Innovation - Develop a services blueprint that looks 2-3 years ahead, showing how advanced systems and intelligent agents will shape the future of supply chain experience.
Measure Outcomes - Define KPIs for system usability, error reduction, and efficiency gains; continuously iterate based on data and feedback.
Requirements
Provent track record in B2B, Enterprise, SAAS, operational, or supply chain design systems.
Proven ability to design complex workflows and simplify associate/supplier interactions.
Exposure to AI/agentive technologies with a focus on systems automation and decision support.
Strong design thinking facilitation skills to align diverse technical and business stakeholders.
Experience integrating research insights into product roadmaps and operational workflows.
Leadership skills to mentor teams and drive large-scale transformation initiatives.
Expert in driving stellar design execution with cohesive and connected experiences to ensure we deliver our experience principles to meet user needs and business goals.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $130,000.00-$260,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
3 years' supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user exper
Additional Information
Position Summary...
Sam's Club aims to turn services into a predictive engine that keeps shelves full, costs low, and experiences effortless. The Director of Experience Strategy - Services will drive the transformation of services and product placement systems to create seamless, efficient, and intelligent experiences for associates, suppliers, and internal business partners. This role focuses on designing end-to-end services experiences that reduce friction, anticipate needs, and leverage emerging technologies such as AI and agentive systems to improve accuracy, efficiency, and business value.
What you'll do...
Walmart · Bentonville, AR