Senior Manager, Operations, Freight Forwarding

About the role

Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As a Senior Manager, Operations at RXO, you will provide strategic leadership and direction for our Freight Forwarding services offering based in Monterrey, Mexico. You'll also define opportunities for improvement and efficiencies, while identifying areas of growth. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself. What your day-to-day will look like: Define requirements for transportation operations, customs, warehouse and ensure the implementation of new strategies and initiatives to effectively meet or exceed company requirements and customer expectations Develop and deploy operational solutions, and establish business controls and processes to support regional transportation, customs and warehouse operations Provide direct supervisory control of Freight Forwarding team to ensure service level standards are met Identify and deploy a broad range of customer cost-saving initiatives through established processes; achieve budget and operating income goals Lead HR development efforts through appropriate training, development, and succession planning Identify growth opportunities with current and new customers; perform account management functions for select customers Recognize and manage operational risks/security practices; implement best practices and provide a safe work environment; support legal processes and enable legal dispute resolutions At a minimum, you'll need: 5 years of experience in freight forwarding, transportation, customs & warehousing (domestic or international) Working knowledge of and experience in the functional areas of transportation, customs, warehousing, distribution, inventory planning and management, network analysis and materials management Experience with financial management and business integration; HR technical skills Availability to work extended hours, including evenings, nights and weekends; available for travel to customer and multiple operating locations It'd be great if you also have: Bachelor's degree in Logistics or an MBA 8 years of experience in transportation, customs and logistics management P&L experience Proven leadership and collaboration skills with experience effectively supervising, coaching, and influencing employees Excellent analytical, communication and time management skills Does this sound like you? Check out what else RXO has to offer. Why Join Us: Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.