Product Consultant - FCO

Benefits

Additional Information

Job Posting End Date: Worker Type: Maximum Term/Fixed Term (Fixed Term) YOUR JOB RESPONSIBILITIES Act as the primary triage contact for defects, incidents, and colleague feedback on live products Maintain and manage the defect and incident log with clear severity classifications, owners, and status - ensuring full visibility to the squad and stakeholders Coordinate impact analysis for defects and incidents - engaging engineering, operations, risk, and compliance teams to assess scope, affected colleague cohorts, downstream product and system dependencies, and any financial or regulatory implications Own the end-to-end stakeholder impact communications lifecycle for product incidents and significant defects - from initial impact notification through to status updates, resolution confirmation, and post-incident summary - ensuring communications are timely, accurate, and appropriately pitched for each audience Maintain impact communication templates and a stakeholder register for the product, ensuring readiness to activate communications quickly when incidents arise Synthesise BAU insights and contribute well-formed, prioritised items to the product backlog, translating operational intelligence into stories, bugs, and improvement requests Support the Product Owner in backlog grooming, story elaboration, and the definition of acceptance criteria Monitor product performance metrics and KPIs, flagging anomalies, regressions, or emerging risks in a timely manner Communicate BAU status and product health updates to relevant stakeholders including the Product Owner, Sub-Domain Lead, and operations teams Participate in all relevant agile ceremonies, contributing BAU insights to planning, refinement, and retrospectives Build and demonstrate product ownership capabilities through active learning, mentorship by the Product Owner, and progressively taking on greater scope Ensure the colleague voice is represented in all BAU feedback loops and is front of mind in triage and prioritisation decisions Conduct problem resolution in line with agreed processes and support the creation of product collateral and documentation as required YOUR SKILL AND EXPERIENCE Essentials skillset: Exposure to agile ways of working and familiarity with agile ceremonies Demonstrated ability to gather, analyse and synthesise colleague feedback into actionable insight Experience in defect or incident management processes and impact analysis Experience preparing stakeholder communications for incidents, outages, or product impacts Foundational understanding of the product management lifecycle Ability to work collaboratively across cross-functional teams and build effective relationships Comfortable with data - drawing actionable insights from data incidents, operational metrics and product performance data S tructured problem solving Defect and incident triage Impact analysis and scope assessment Stakeholder impact communications Stakeholder communication Data analysis (variety of coding skills for data investigation) and insight synthesis Test and learn mindset Product backlog contribution Developing capabilities Human centred design techniques Story writing and elaboration Basic business case development Product over project mindset Qualification Requirements Tertiary qualified, or equivalent industry experience THE BENEFITS AND PERKS We appreciate and reward our colleagues who do great work every day - from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits. 1. Generous compensation and benefit package Attractive salary 20-day paid annual leave and 7-day paid sick leave 13th month salary and Annual Performance Bonus Premium healthcare for yourself and family members Monthly allowance for team activities Premium welcome kit and occasional gifts of appreciation Extra benefits on your work anniversary 2. Exciting career and development opportunities Large scale products with modern technologies in banking domain Clear roadmap for career advancement in both technical and leadership pathways Access to digital learning platform such as Udemy Consistent and high-quality leadership training through the Distinctive Leadership program (DLP) Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers) Sponsored English course with native teachers Opportunity for training in Australia 3. Professional and engaging working environment Hybrid working model and excellent work-life balance State-of-the-art & modern Agile office Food and beverages in the office pantry Employee Assistance Program to improve your physical and mental health Annual team activities and company events A solid and talented team behind you - great people who love what they do A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE We know t