Handle reservations and process rental agreements with accuracy and professionalism
Ensure every customer is welcomed and treated with respect, providing an exceptional level of service from start to finish
Maximize sales opportunities by consistently offering optional coverage products, vehicle upgrades, prepaid gas options, and additional services to every customer, ensuring 100% compliance
Utilize effective sales techniques by building rapport through open-ended questions, emphasizing product features and benefits, and skillfully overcoming customer objections
Adhere to all rental policies and procedures to ensure smooth and compliant transactions
Assist customers by identifying any additional services or products that may enhance their rental experience
Provide unmatched service excellence, ensuring full customer satisfaction at every stage of the rental process
Support branch operations by performing additional duties as requested by management
Requirements
Sales Background: Proven sales experience in a dynamic, fast-paced environment
Product Expertise: Skilled in offering optional coverage products, vehicle upgrades, and additional services
Strong customer service skills and the ability to communicate professionally
A sales-driven attitude with a focus on meeting and exceeding targets
Ability to work efficiently in a fast-paced, customer-focused environment
Attention to detail and a commitment to providing accurate and timely service
Ideal Experience
Previous experience in a customer-facing or sales role, ideally in retail, hospitality, or automotive sectors
Demonstrated ability to achieve or exceed sales targets
Experience handling transactions and working with point-of-sale systems
Familiarity with rental agreements or similar customer service documentation is a plus
Skills & Competencies
Excellent interpersonal and communication skills
Strong sales acumen and persuasive abilities
High level of professionalism and reliability
Ability to multitask and stay organized in a busy environment
Attention to detail and accuracy in all customer interactions
Team player with a positive, can-do attitude
Why Join Us?
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.
Our brands address differenti
Benefits
Equity / stock options
Additional Information
Europcar Mobility Group
At Europcar Mobility Group , our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.
Job description
Join Our Team as a Rental Sales Agent - Deliver Exceptional Service and Maximize Sales!
Are you driven by delivering excellent customer service while achieving sales targets? We're looking for a highly motivated Rental Sales Agent to join our Network & Stations team within the broader Operations function. As a Rental Sales Agent, you'll be the first point of contact for customers, ensuring a seamless rental experience and maximizing sales opportunities. This entry-level, counter sales role is perfect for individuals who thrive in a fast-paced environment and are passionate about both service and sales.
Europcar · Palma DE Mallorca