Ability to use exceptional communication skills to manage client expectations through workshop and feedback sessions
Ability to summarise solution proposal including inputs, considerations, and recommendations concisely and accurately to obtain feedback and approvals
Ability to constructively and confidently challenge client requests that fall outside of scope or viability considering technical feasibility, delivery timelines and cost implications
Strong telco industry and product knowledge
Ability to learn complex enterprise systems and translate system capabilities into business solutions
Desirable
Experience in product catalogue, CPQ or order management
Hands-on experience with configuration driven systems (Salesforce, ServiceNow, Siebel, etc)
Exposure to TM Forum standards and TM Forum Open APIs
Experience working in enterprise and/or wholesale telco segments
Familiar with UI/UX design
CSGer Perks & Benefits
Work from Home, in-office, or hybrid
Employee Belonging Groups
Healthcare: Dental, Medical, and Vision
Paid Vacation, Volunteer, and Holiday Time Off
And so much more!
View More Benefits ( https://www.csgi.com/careers/ )
Our Story
Our Guiding Principles
Impact
Always help and empower others, whether they're colleagues or customers. When our employees set their minds to something, great things happen.
Integrity
Do what's right for our customers and our people while being authentic. We treat everyone with trust and respect-that's just who we are.
Inspiration
Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
Location(s):
IN.Bangalore
Benefits
Health insuranceDental insuranceVision insurancePaid time off
Additional Information
Hi, I'm Christy Anne , your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.
We are looking for a Job Profile Business Consultant II
Key Duties and Responsibilities
Primary:
5+ years of experience. Lead and facilitate workshops to gather, validate and refine business and functional requirements
Foster strong relationship with client stakeholders by understanding their pain points and business needs
Drive clarity in complex problem spaces and navigate ambiguity to guide stakeholders towards actionable problem statements
Actively manage customer engagement and expectations throughout the project lifecycle to ensure alignment on scope, priorities and deliverables
Translates business requirements to technical requirements while balancing them between what's technically feasible and financially and functionally reasonable
Serve as a trusted advisor to client stakeholders by providing sound consulting guidance related to best practices and industry standards adoption
Develop in-depth knowledge of CSG system capabilities and features to ensure solution design align with platform strengths and constraints
Gain hands-on experience in solution configuration to effectively implement, demonstrate and validate proposed business solutions
Secondary:
Dive deep into the telecommunications industry to build expertise across markets, products, sales, delivery and operations
Contribute to the quote-to-billing solution design including product catalog definition, the pricing and costing structure
Design high-level business processes aligned with end-to-end fulfilment journey of telco products
Liaise with technical teams to ensure technical design and solution configurations are aligned with business requirements
Support system integrations across the quote-to-billing journey
Coach and mentor junior analysts to ensure consistency and quality of deliverables across the team
Contribute to continuous improvement initiatives within the BA methodology and toolkit
Csgi · Remote