The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy - a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn't coming; it's here, and we need builders, innovators, and problem solvers to help us create it.
Responsibilities
Oversee daily office operations and facilities management, serving as the primary lead for building-related issues, office policies, maintenance updates, and onsite vendor relationships
Maintain a welcoming, safe, and secure working environment, ensuring all reception areas, conference rooms, and common spaces are consistently tidy, presentable, and functional
Serve as the face of the office for all employees and guests, providing a warm welcome, general assistance, and directions to address immediate needs
Manage the visitor and access control process, including verifying guest credentials, issuing security badges, and ensuring a seamless check-in experience
Monitor and maintain a robust inventory of all office, kitchen, and catering supplies, proactively arranging orders to ensure the workspace is always fully stocked
Manage all incoming and outgoing mail and packages, overseeing the receipt, sorting, and distribution of deliveries
Manage the local ticketing platform and internal requests, prioritizing and resolving office issues, fielding phone calls, and routing inquiries to the appropriate departments
Oversee workplace scheduling and coordination, which includes managing conference room calendars, confirming meetings, and resolving scheduling conflicts
Serve as a cross-functional liaison, collaborating with IT for technical support, Finance for expense tracking and invoices, and the People Team to facilitate resource setup for new hire onboarding
Coordinate workplace events and daily perks, including office lunch programs and various ad hoc Workplace Experience projects
Requirements
2+ years in workplace experience, facilities, or office operations in a fast-paced environment
A creative thinker with a problem-solving mindset who thrives on autonomy
Strong organizational and multi-tasking skills; ability to juggle priorities with calm and clarity
An enthusiastic, magnetic presence who brings others along with their energy
Proactive and self-driven-you don't wait to be told what to fix or improve
Experience managing vendors, budgets, and simultaneous projects
Familiarity with Google Workspace and project management tools
Experience executing culture initiatives within a startup or high-growth company
Demonstrated success with return-to-office engagement or office-first transitions
Proven ability to report on workplace engagement and usage trends
Metropolis · Chicago, IL