Senior Customer Experience Partner - JCB at Maersk

Manage day-to-day coordination of domestic shipments, ensuring smooth execution across the supply chain
Build and maintain strong relationships with customer stakeholders, internal teams, and external logistics partners
Execute operations in line with defined SOPs, IOPs, and KPIs while ensuring service delivery commitments
Identify operational exceptions, troubleshoot issues, and implement timely solutions aligned with program guidelines
Collaborate with Global Service Centre (GSC) teams to deliver consistent and efficient service
Analyze operational performance, identify gaps, and recommend improvements to enhance service levels
Support onboarding of carriers and vendors, including procurement and execution via Transporeon
Monitor rates, routing, and service performance to ensure cost efficiency and operational effectiveness
Ensure compliance with applicable laws, company policies, and customer-specific requirements
Provide proactive communication to manage demurrage, detention, and other logistics challenges.
Who we are looking for:
We recognize that experience comes in many forms. If you don't meet every qualification, we still encourage you to apply.
3-5 years of experience in supply chain management, logistics, or transportation operations
Strong background in shipping operations and end-to-end supply chain processes
Experience working in international logistics environments is preferred
Bachelor's degree or equivalent experience in logistics, business, or a related field
Strong communication skills with a customer-focused and collaborative mindset
Proficiency in MS Office and ability to analyze data and generate operational insights
Ability to work independently, manage ambiguity, and perform effectively in a fast-paced environment
Strong problem-solving, conflict resolution, and analytical skills
Knowledge of logistics markets and operational best practices.
Job Details:
Job type: Full-time
Location: Pooler, Georgia (Onsite - 5 days per week, Monday-Friday, 7:00 AM - 4:00 PM).
Travel expectations: Limited and subject to business needs.
Salary: $80,100 - $87,100*
*The stated pay range is the anticipated starting salary and may be adjusted based on market conditions, experience, and location. Final compensation will be discussed directly with the selected candidate(s) in compliance with all applicable laws.
Benefits: Full-time employees are eligible for Health Insurance, Paid Time Off, and 401(k) match.
Notice to applicants applying to positions in the United States: You must be authorized to work for any employer in the U.S.
#LI-Onsite #LI-GS4
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, ma

Senior Customer Experience Partner - JCB

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