Digital Support Product Manager

About the role

The Digital Support Product Manager owns the end-to-end customer-facing experience for AI-powered and self-service support. This includes in-product chat flows, help center portals, FAQ experiences, and the AI interaction design that customers encounter. This role exists because great AI without a great experience still fails customers. The Digital Support PM ensures that the experience layer is intentional, user-centered, and continuously improving. You will work at the intersection of product management, customer experience, and AI design. From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can't be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; it's a connected community of people who truly feel they belong. Whether we're investing in employee resource groups or providing tailored resources for each person to reach their full potential, we're passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that's our goal every day. Because that's what industry leaders do