The Operations Manager directs and oversees the installation, service, and
ongoing support processes of the direct customer base while meeting or exceeding
established regional and corporate financial and customer satisfaction goals. The
Operations Manager is responsible for accomplishing this by leading a group of
highly proficient and motivated technical and support personnel.
Responsibilities
The Operations Manager provides leadership for the Field Service
Operations group including Service, Installation, AMC, and System Implementation groups. This position meets / exceeds financial and customer satisfaction goals through the successful management of:
Customer Satisfaction - Continuously delivers exemplary service to all internal and external customers; acts as the escalation point for customer, technical, and support related issues.
Forecasting - Through detailed department business plans, identifies and projects necessary resources including requirements for manpower, capital expenditures, and inventory (if required).
Financial Management - Analyzes and audits financial documents, including revenue and margin reports, billing and invoicing, and accounts receivables, to ensure profitability.
Sales Support - Interfaces and provides support, pricing, configuration, labor and equipment requirements to the Sales and Systems Engineering departments.
Cost Controls - Identifies, selects, acts as liaison to, monitors the competitiveness of, and approves payment of subcontractors who provide installation or repair services for the direct sales office.
Personnel Management - Indirectly and directly acts upon personnel issues including hiring, disciplinary actions and terminations; performs fair and accurate annual reviews for all direct reports.
Requirements
The ideal candidate will possess exceptional organizational skills, strong
written and verbal communications skills, an ability to develop and lead
project teams and an advanced knowledge of telecommunications solutions to
include VOIP telephony. Excellent PC skills, a positive attitude and a strong
desire to become a member of a very successful team are also "must haves" for
this position.
College degree or four to eight years relevant experience and/or training
required.
Additional Skills:
Project management background is an asset. List any technical certifications.
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At this time, we are not offering sponsorship for US work authorization for any new job applicants.
For more information, visit Why Mitel or follow us on LinkedIn here .
Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, demotions, transfers, compensation changes, training, career development programs, layoffs, and terminations.
The Affirmative Action Plan is available for viewing to any employee or applicant for employment upon request.
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Benefits
Dental insuranceVision insurance401(k)Paid time offParental leave
Additional Information
At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.
Please take a moment to look over this opportunity and if interested, feel free to send us your application. If this is not the right opportunity for you, you can also sign up for Job Alerts by creating an account. This will give you a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available.
Mitel · Illinois (remote)