Field Service Technician (Houston, Texas)

About the role

The BD Pyxis Field Service Engineer I provides remote and on-site technical support for BD automated dispensing systems across the assigned region, including Department of Defense (DoD) and Defense Health Agency (DHA) facilities. This role is responsible for troubleshooting, repairing, and maintaining proprietary hardware and software systems while ensuring regulatory compliance, service quality, and strong customer relationships. Responsibilities of a Field Service Engineer 1 Technical Support & Troubleshooting Provide remote and on-site technical support for automated dispensing systems, including support for DHA and DoD facilities. Respond to, evaluate, prioritize, and resolve work orders within service-level expectations. Diagnose and repair proprietary hardware and software components with full case ownership. Independently troubleshoot complex issues and escalate to Senior or Lead FSEs as needed. Support government accounts requiring eligibility for a CAC (Common Access Card). Field Services & Preventive Maintenance Execute preventive maintenance programs to ensure system reliability and uptime. Perform installations, in-servicing, repairs, calibrations, and general technical support. Maintain accurate inventory of spare parts in accordance with company policy. Properly maintain company-issued assets including vehicle, tools, and equipment. Customer Communication & Relationship Management Build positive customer relationships through professional communication and timely support. Document service activities, expenses, and time logs accurately using approved tools. Partner with Sales and Implementation teams to support deployments and customer experience. Compliance, Documentation & Quality Follow service procedures including complaint handling and Medical Device Reporting. Ensure all service documentation meets regulatory and corporate requirements. Uphold company safety policies, quality expectations, and operational standards. Required Experience & Qualifications 1-3 years of combined hardware, software, and IT support experience with both proprietary and standard applications. May be required to meet eligibility requirements for access to Local, State, and/or Federal facilities, which may include completion of background investigations and obtaining required identification credentials or security badges Strong troubleshooting, diagnostic, and problem-solving skills. Excellent communication, customer service, and documentation abilities. Ability to work independently, handle multiple priorities, and travel as required.