Call Center Representative

Requirements

• High school diploma or equivalent plus a minimum of one year relevant experience.
• Outstanding telephone skills: ability to converse comfortably and clearly with multiple people and to be courteous, efficient, and assertive in dealing with customers.
• Firm knowledge relevant to the customer service function.
• Strong computer skills; typing, filing and other basic office skills.
• Ability to multitask answering calls and using the computer program necessary to schedule the appointment or answer the customer inquiry.
• Ability to work cooperatively with other company staff, and handle customers in a courteous and efficient manner, regardless of the customer temperament.
• Prior experience in an Automotive setting a plus.

Additional Information

White River Toyota needs an on-site Call Center Representative to answer incoming client phone calls for the busy service department. These calls include but are not limited to scheduling service appointments, tracking parts, answering questions about recalls and general service inquiries. Candidate must be computer literate and have outstanding communication and customer service skills.

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Company Intel

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