Jr. Associate Support Engineer II

Requirements

• 0-1 year in any field
• Good attitude, interpersonal, presentation and communication
• General IT knowledge
• Attention to detail and ability to learn new skills
• Ability to work calmly and professionally in high pressure situations
• Good to have fluency in English language
• Education
• IT or Engineering Education Degree
• Location
• São Paulo office
• Must have English Reading/Writing/Speaking at Business level.
• Why Rimini Street?
• Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
• Company We dream big and innovate boldly.
• Colleagues We work with extraordinary people who create a culture of mutual respect and collaboration.
• Clients We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
• Community We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we've made positive impacts in six continents for over 425 charities.
• Accelerating Company Growth
• Nasdaq-listed under ticker symbol RMNI since October 2017
• Over 5,800 signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/
• To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com
• Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

Benefits

Additional Information

About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments. To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn. We are actively seeking a Jr. Associate Support Engineer, AMS (Command Center) resident in São Paulo, Brazil office. Position Summary As an entry level, the Jr. Associate Support Engineer, AMS (Command Center) role requires willingness to learn and acquire new technical knowledge, processes and methodologies applied on a day-to-day basis at the company. The Jr. Associate Support Engineer, AMS role will support technical issues resolution for our internal teams and clients in monitoring performance of calls, chats, tickets to ensure service targets. Essential Duties and Responsibilities Flexibility to work in a 24x7 environment Monitors performance across all channels (calls, chats, tickets, etc.) in real time to ensure service targets are achieved for our clients Communicates cross functionally throughout the organization providing timely feedback to leaders on performance Supports resolution of technical issues for our internal teams and vendors Engages in our escalation process acting as a liaison between the business and technology team Additional Duties and Responsibilities Other job-related duties and responsibilities may be assigned from time to time.

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