Analyst, Service Desk Technician

About the role

Revantage, a Blackstone Real Estate portfolio company, is a global provider of corporate services. With a corporate purpose of 'In Pursuit of Better,' Revantage delivers value-added services and world-class talent for Blackstone Real Estate portfolio companies, spanning diverse asset classes, including residential, logistics, office, hospitality and retail sectors. Headquartered in Chicago, the company's footprint extends across North America, Europe and Asia Pacific. Rooted in a commitment to collaboration and inclusivity, Revantage goes beyond traditional corporate services and acts as a trusted partner. Across offerings that include finance, technology, human resources and operations, Revantage proactively anticipates stakeholder needs, recruits exceptional talent and enables its business partners to thrive. What We Value: Our Culture Our people are our most important asset, enabling Blackstone portfolio companies and investments to scale and thrive. Together, we foster a workplace where everyone can be themselves, enabling them to do their best work. At Revantage, we have exceptional people who live our values and help us pursue better every day. We offer dynamic and meaningful work, competitive compensation, benefits and flexibility. We listen and take action to ensure our organization evolves to reflect our employees' voices and support an inclusive culture. Our demonstrated commitment to our people and collaborative culture have earned us numerous awards as a top employer. Our culture is built on our shared core values and commitment to be: Learners - We learn from our challenges and successes Leaders - We commit to continuous improvement Enthusiasts - We face challenges with optimism and believe anything is possible Achievers - We expect high standards for ourselves and enable the success of our teams Partners - We deliver value and positive impact to our partners Grow your career with us. As a member of our team, you'll gain hands-on experience in the real estate industry and benefit from a supportive environment that fosters personal and professional growth. Why This Role Is Valuable The Analyst, Service Desk Technician role research, resolve, and respond to questions received via telephone, self-service, email, voicemail, callbacks, and walk-ups in a timely manner, in accordance with the current IT service level agreements. Install new and recycled PCs and various hardware upgrade components. This includes swapping old/new computers for customers in a break fix environment. Acquire and maintain current knowledge of the relevant hardware and applications used by the customers of the Revantage Service Desk. Install, configure, and troubleshoot network components for all networked personal computers and printers for all companies supported by the Revantage Service Desk. Perform PC operating system and software installation and performance tuning including, but not limited to, memory optimization, and software application settings (standard and custom). Use ServiceNow software to create, edit, update and close work order tickets and customer profiles as needed. Work in conjunction with Revantage Service Desk specialists and other support teams in the resolution of customer and support issues to ensure timely distribution of knowledge and positive impact on customer satisfaction. Configure, deploy, and support company issued mobile devices. Coordinate disposal of all IT Endpoint related equipment. Provide enterprise level workstation management including compatibility testing, update distribution, reporting compliance and troubleshooting. Identify desktop application and OS vulnerabilities while prioritizing and implementing corrective measures. Maintenance of desktop management services including remote control, software distribution, asset management, and virus protection services.