Implement Project Management practices in accordance with existing project governance rules
Determine project staffing by involving internal areas and managing external vendors where necessary
Develop and maintain the project schedule / CR
Involve stakeholders to determine the cost of the project / CR and have it approved by the parties involved
Plan (Forecast), manage and monitor costs for the entire duration of the activity
Promote effective communication between project team resources
Organize the decision-making and operational committees through which the project / CR control process
is periodically carried out (CR Board, Steering Committee, Work Progress Status, etc.)
Promote all measures aimed at preventing risks and managing issues
Produce relevant documentation and project monitoring reports
Proactively identify the project needs of the Operations & Customer Care area to create the CR baseline to
be implemented in line with the area's objectives
Guarantee high quality standards, in achieving project / CR KPIs in alignment with Governance
Requirements (Educational Qualifications, Work Experience, Technical, Language and other Specialized skills):
Master degree in Economics or Management Engineering or similar
3/5 years' experience in Project Management roles preferable within Banking Industry
PMO certification is a plus
Experience in working in Agile is a plus
Proven experience in working in a complex and international environment
Proven experience in dealing with third parties
Deep knowledge of Banking Operations and Processes Is a plus
Fluent in English (written and spoken)
Strong stakeholders management at the senior level
Excellent interpersonal skills with internal and external
Excellent negotiation skills
Location: Milan (hybrid)
About ING
Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people's potential. We don't judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.
Do you think you are "a step ahead"? Apply now!
The benefits of joining ING
In addition to being a part of a great team, working in a fun and innovative environment, we offer:
Super flexible smart working
Competitive base salaries and performance based bonuses
Diverse cultures & Innovative mindsets
International Environment
Commitment to sustainability
Lots of training development opportunities to help you grow
Lots of moments dedicated to physical and mental well-being
A special day off when it is your birthday: we call it #doyourbirthday!
And of course we can't forget: free water & coffee at the office!
Our Commitment
Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.
Job Application Safety Reminder ⚠️
We're seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:
Apply only via official ING platforms: ING uses Workday as its internal recruitment system. Applications should be submitted only via our official career site.
Check the sender's email carefully: legitimate communication will always come from: @ing.com and/or @myworkday.com
No payments or banking details will ever be requested. If someone asks for this information, it's a scam.
The resource, reporting to the Head of Head of Project Operations & Customer Care, will be responsible for
the evaluation, organization, implementation and monitoring of the Projects / CRs of the Operations &
Customer Care area, to guarantee their release in compliance with time and costs and, at the same time,
monitor the expected benefits and any deviations by actively proposing related remediation actions.
Ing · Milan, Italy