Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process.Successful candidates in this role are expected to earn between $27.76-$41.64 hourly.PAY RANGE:$27.76 - $41.64CULTURE AND BENEFITS:401 (k) Plan, Employer Fixed Contributions & Company Matching
Profit Sharing*
Medical, Dental and Vision Coverage*
Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
Life Insurance
Paid Time Off & Paid Holidays
Paid Maternity Leave & Paid Parental Leave*
Career Growth Planning & Nationwide Career Opportunities
*For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.
PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quart
Health insurance
Dental insurance
Vision insurance
Flexible schedule
Equity / stock options
Parental leave
Additional Information
ANDERSEN CORPORATION SUMMARY:
At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.
Our portfolio of brands - Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ - is crafted to serve customers across the new residential, home improvement and light commercial building sector.
Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.
JOB DESCRIPTION:
Provide superior field support on Renewal by Andersen products by performing services AND doing technical measures prior to installation (whichever is needed)
Primary Responsibilities:
- Service and repair previously installed Renewal by Andersen products.
-Analyze and resolve complex/escalated customers situations, determines corrective action to be taken and verify the action has fixed the situation in a
cost efficient and effective manner.
-Keep team member informed as needed of customer interactions and actions taken to resolve service issues.
- Follows established Renewal processes, making recommendations for process improvement; keeps current on RbA product and installation process changes; recommends, and may write, technical tips for Renewal installation or service; helps maintain an updated service procedure manual
-Keep service area neat and organized, inventory service stock area of warehouse; request material replenishment as needed; provide detailed
information to Service CSRs.
- Accurately measure dimensions and determine installation processes for windows and doors. Provide accurate measurements and documentation of job-related circumstances in a timely fashion
- Provide installation solutions that match customer expectations of cost
effective, installed window and door replacements; adapts product specifications to the installation requirements, utilizing a thorough knowledge of all Renewal products
- Confirms details within the quoted sales contract to assure customer expectations are in alignment with product and installation process
-Advanced knowledge of RbA window and door installation techniques and ability to correct installation errors.
- Completes and submits required paperwork that is neat, accurate, thorough, and completed in a timely manner; portrays a professional image with clothing, vehicle, and personal actions within the home; provides a high level of customer satisfaction
QUALIFICATION AND SKILL REQUIREMENTS:
-High School degree and valid driver's license with clean driving record
- Renewal installation experience
-Meets the skills and competency requirements needed for Service
Technician I
-Ability to service and repair previously installed windows & doors. Ability to
dismantle and reassemble windows, door components, window coverings, and
Hardware
-Demonstrated analytical problem solving and decision-making skills; follow
systematic approach in situational analysis and definition; arrive at
acceptable solutions
-Ability to train others on technical application and product requirements
Andersen · Jessup, MD