o Ensure smooth handoffs and visibility across all levels of product management.
Required Skills & Experience
Hands-on knowledge of the ServiceNow platform with ability to solution requirements.
Experience translating business requirements / PRDs into detailed user stories.
Strong backlog management, story hygiene, and execution-tracking skills.
Familiarity with Agile delivery tools (e.g., ServiceNow Agile, Jira).
Strong communication and reporting skills, with ability to simplify complex topics.
Exposure to hypercare, incident triage, and post-go-live support.
Requirements
4-7 years of TPM or equivalent experience in SaaS / enterprise platforms.
Experience with Customer Success, CSP, or related ServiceNow modules.
Ability to operate in fast-paced, cross-functional environments with global teams.
Additional Information
ServiceNow TPM for Marketing - US1 Role Overview
We are seeking Technical Product Managers (TPMs) to support the Success Project. These roles are designed to
complement the work of existing TPMs - enabling faster product planning, execution, and delivery. While the
existing TPMs focus on strategy, roadmap alignment, and stakeholder engagement, the contract TPMs will provide
hands-on support in solutioning, requirements management, execution tracking, and hypercare stabilization.
Jadeglobal · San Jose, CA