Assistant Front Office Manager - ROOST Tampa

About the role

We're looking for an energetic, service ‑ driven Assistant Front Office Manager to help lead our Front Office team and ensure every guest's stay feels seamless, warm, and memorable. This role supports the Front Office Manager in daily operations, team leadership, and maintaining the elevated service standards our property is known for. If you thrive in a fast ‑ paced environment, love solving problems before they happen, and enjoy creating a welcoming atmosphere for both guests and staff, this is the perfect fit.

Responsibilities

• Support the Front Office Manager in overseeing daily front desk operations, guest services, and lobby flow.
• Lead, train, and motivate front desk agents and concierge staff to deliver exceptional, personalized service.
• Serve as a point of contact for guest concerns, resolving issues with empathy, urgency, and professionalism.
• Maintain strong communication with Housekeeping, Maintenance, and other departments to ensure smooth operations.
• Assist with scheduling, payroll support, and staffing needs to ensure proper coverage and efficiency.
• Monitor guest feedback and collaborate with leadership to improve service touchpoints and overall experience.
• Uphold brand standards, property presentation, and a welcoming environment throughout the front ‑ of ‑ house.
• Step into MOD (Manager on Duty) responsibilities as needed.
• What You Bring
• 1-3 years of Front Office or hospitality leadership experience.
• A guest ‑ first mindset with strong communication and problem ‑ solving skills.
• Confidence in leading a team with positivity, clarity, and accountability.
• Ability to stay calm, organized, and solutions ‑ focused in a dynamic environment.
• Familiarity with hotel PMS systems and front office operations.
• Flexibility to work weekends, evenings, and holidays as needed.
• Why You'll Love Working With Us
• A supportive, collaborative team environment.
• Opportunities for growth and development within the property and company.
• A workplace culture rooted in hospitality, creativity, and genuine care.
• The chance to make a real impact on guest experience and team success.
• Working Conditions/Environment:
• The person having this position may have to stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day.
• Agility in executing fast-paced movements to navigate different areas of the property efficiently.
• The person having this responsibility may have to move, pull, carry, or lift objects weighing at least 50 pounds.
• The work environment characteristics describedhereinare representative of those an employee typically encounters while performing the essential functions of the position.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• d of employees assigned to this job.

Additional Information

About Method Co. Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place. About Roost Tampa ROOST Tampa is a design ‑ forward, apartment ‑ style hotel offering a warm, residential experience in the heart of the city. Rooted in thoughtful service, elevated comfort, and Method Co.'s signature approach to hospitality, ROOST Tampa blends the ease of home with the sophistication of a boutique hotel. Explore the property: https://www.myroost.com/tampa

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