Interact with new or existing clients and trading partners to capture and analyze requirements, mapping specifications, project objectives and on-boarding activities through go-live;
Gather assigned clients' data, execute implementation guidelines and requirements within the allocated timeframe, while providing appropriate status updates to the client(s);
Develop and setup project plans, while maintain project documentation and providing time/effort estimates throughout implementation;
Setup communications for EDI transmissions - including but not limited to: AS2, FTP and VAN setups;
Mapping documents to and from various formats including but not limited to ANSI X12, XML, and flat file layouts utilizing ODBC connectivity;
Provide on-going training and technical support to clients, while evaluating impact and analysis for future improvements;
Troubleshoot and coordinate efficient resolutions and evaluation to errors and issues found internally, or by the client;
Effectively build on current support and services by enhancing the performance of the client services organization;
Perform additional responsibilities as assigned, or when current responsibilities are changed with or without notice.
What you'll need to succeed:
Bachelor's degree in Computer Science, Programming preferred or equivalent year of experience
Minimum 2 years professional experience in project management or an implementation role
Minimum 2 years professional experience working with external clients in a customer support team environment
EDI, ERP implementation, or integration experience a plus
EDI industry knowledge and understanding preferred
Knowledge of various file transfer protocols: AS2, FTP and VAN
Knowledge of various EDI standards: ANSI X12 EDI, a plus
What you will likely bring:
Team player with the ability to work independently
Strong, clear and professional communication skills, both written and verbal
Ability to write technical and operational process documentation, as needed
Ability to learn technology quickly through instruction, collaboration and self-learning
Excellent multi-tasking skills requires to carry out multiple client projects at one time
Highly collaborative approach with team members, management, and colleagues; must be an active and participative team member committed to the success of the entire team and not just individual goals
Uses analytical and effective problem solving and decision making to reach an appropriate resolution
Excellent interpersonal skills in one-on-one situations and groups with all levels of both the internal and customer organizations
Operational Excellence : Consistently execute on projects, tasks, and other deliverables in an efficient manner; remove, reduce, or effectively navigate processes to prevent unnecessary delays; continuously focus on improving business processes; use data and facts to guide decision making.
Strategic Thinking : demonstrate awareness of the impact of own work on aspects of the Company's strategy and the impact of the Company's strategy on own work; identifies implications of own analysis.
Change Leadership/Agility : Adapt appropriately to changing conditions; seek innovative ways to change and improve; provide consistent and calm leadership during times of turbulent or unexpected change; help team members understand perspective and reason changes are necessary.
Resilience : Continuing to perform effectively when faced with time pressures, adversity, disappointment, or opposition. Remain focused, composed, and optimistic in difficult situations and bounces back from failures or disappointments.
Good to have:
Ability to work effectively for 40+ hours per week (including sitting, standing and working on a computer for extended periods of time).
Ability to communicate effectively in a collaborative work environment utilizing various technologies such as: telephone, computer, web, voice, teleconferencing, e-mail, etc.
Epicorsoftware · Remote