Technical Operations Specialist

About the role

The aim of our R&D Operations team is to ensure the smooth and efficient functioning of all operational, project, and cross-functional activities that support our product and engineering organization. This involves coordinating procurement, managing vendor relationships, tracking critical metrics, and driving compliance and governance programs. We work proactively across teams to remove friction, improve visibility, and ensure that processes are followed consistently - from daily cloud cost controls to weekly health metrics. Ultimately, we are dedicated to enabling our R&D teams to focus on delivery by handling the operational backbone that keeps everything running. THE TEAM Our R&D Operations team is looking for a talented Engineering Operations Specialist who will work closely with Development, QA, Support, Product, Finance, Legal, and external vendors. You will serve as a key connector across disciplines - gathering information, coordinating programs, tracking budgets, and ensuring nothing falls through the cracks. Your strong organizational skills, attention to detail, and ability to communicate across all levels of the organization will be critical to your success in this role.

Responsibilities

• Cloud Cost Controls - Perform regular monitoring of R&D cloud spend; coordinate with R&D teams on individual spending overages; track the cost impact of new and ongoing projects; produce weekly cloud spend health reports.
• Internal Accounting & Vendor Management - Maintain tracking of different vendor products to ensure that renewals and usage align with our agreements, coordinate any billing related items vendors, and budget related items within the team
• Development Cycle Planning - Coordinate with Leaders to reorganize teams for each new development cycle; track project assignments and team compositions as they are finalized, and follow up with team leads to ensure squad buildouts and project selections are completed on time
• Frequent Reporting & Presentations - Maintain and update numerous source files used for weekly reporting, these will come from a variety of tools, teams, and processes, the end products will be used in presentations
• Meeting Coordination - Facilitate recurring weekly meetings for various internal groups; take and distribute meeting notes; update required tools such as slides, Monday.com, or equivalent platforms.
• Development Hours Logging - Work with Development leads to identify and track hours spent on innovation to create precise auditable records, these will be used for different financial reporting projects.
• Escalations Management - Intake escalations coming from Support, Sales, Services, and other internal teams; update and manage JIRA tickets escalated to the R&D team.
• Translation Coordination - Coordinate regular translation projects between the R&D and vendor
• Accessibility Compliance - Support client's accessibility needs with Product Management, Compliance, R&D, and Vendors to produce necessary reports and coordinate product gaps.
• Security & Compliance - Coordinate with the Compliance team to ensure all outstanding training and security tests are completed across R&D teams. Review open-source tooling for compliance eligibility and direct product security escalations to the appropriate R&D team.
• People Programs & Events - Coordinate team events (large and small) including venue/vendor scheduling, catering, invitations, and on-site execution; ensure events run smoothly and that budgets and payments are properly arranged.
• WHAT

Benefits

Additional Information

At Varicent, we're not just transforming the Sales Performance Management (SPM) market-we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM , 2023 Ventana Research Revenue Performance Management (RPM) Value Index , Gartner Peer Insights , 2024 Gartner SPM Market Guide , and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here's why you'll thrive at Varicent: Innovate with Purpose: Build impactful solutions for customers worldwide. Join Excellence: Work in a diverse, collaborative, and innovative team. Shape the Future: Lead in redefining revenue optimization. Grow Together: Unlock your potential in a supportive environment. Join us at Varicent-where your talent and ambition meet limitless opportunities for success!

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at varicent? Share your experience