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Customer Success Manager - Renewals

External
Rockwell Automation logoRockwell Automation · Cambridge, Canada
ContractRemote1w ago
AgileCRMDocumentationSalesforce
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Responsibilities

  • Support renewal execution across assigned contracts and customer accounts
  • Coordinate with distributors to initiate and track renewal proposals
  • Ensure renewal documentation is prepared, organized, and communicated effectively
  • Track renewal status and provide visibility into renewal progress and outcomes
  • Support low-touch and distributor-led contract motions
  • Assist Strategic and Regional CSMs with renewal coordination and execution
  • Maintain accurate renewal tracking in internal systems
  • Operating Expectations:
  • Act as the execution support layer for renewals , not the customer owner
  • Own renewals where no CSM is assigned or where support is required
  • Collaborate with distributors to ensure proposals are created and delivered
  • The Essentials - You Will Have:
  • Bachelor's degree or equivalent relevant work experience.
  • Legal authorization to work in Canada. We will not sponsor individuals for employment visa, now or in the future, for this job opening.
  • The ability to travel 10-20% of the time
  • The Preferred - You Might Also Have:
  • 3+ years of experience supporting renewals, contracts, or sales operations
  • Experience working with CRM tools (Salesforce, Gainsight)
  • Ability to manage multiple workflows and stakeholders
  • Work experience in the manufacturing or automation industry

Benefits

Health Insurance including Medical and DentalHealth Care Spending Account (HCSA - dependent on the plan chosen)Employee Assistance Program (EAP)Retirement plansPaid Time offVolunteering Time offEmployer Savings Plan Matching (includes RRSP, TFSA, and EPSP)Employer Paid DC PensionMaternity and Parental Leave Top-UpFitness Reimbursement ProgramTo learn more about our benefits package, please visit at www.raquickfind.com .For this role, the total target compensation is from $81,600.00 - $122,400.00CAD Annual of which 80% is base salary and 20% is variable. Actual pay will be based on factors such as skills, knowledge, education, and experience.This position is part of a job family. Experience will be the determining factor for position level and compensation.This posting is for a newly created position within our organization.As Rockwell Automation is a global company, candidates must be bilingual or able to communicate in English (spoken and written) .We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.#LI-Remote #LI-LH2Gestionnaire du succès client - RenouvellementsVoici la traduction en français québécois, adaptée dans un ton professionnel et naturel pour le marché du Québec :Vous relèverez du chef d'équipe ou du directeur régional et pourrez travailler à distance depuis n'importe où au Canada. Votre travail se déroulera principalement à distance, avec quelques déplacements chez les clients.Vos responsabilités :Soutenir l'exécution des renouvellements pour les contrats et comptes clients assignésCoordonner avec les distributeurs pour initier et suivre les propositions de renouvellementS'assurer que la documentation de renouvelleHealth insuranceDental insuranceRemote work optionsParental leave

Additional Information

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us! Job Description As a Renewal Specialist, you support the renewal execution of customer contracts and subscriptions, partnering with Customer Success Managers, distributors, and internal teams to ensure timely and accurate renewals across the portfolio. You will report to the Team Lead or Regional Manager and may work remotely from anywhere in Canada. Your work will be remote, with some travel to customers sites.

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