Process customer applications from third party platforms for enrollment into utility sponsored load management programs
Support customer applications for utility electric vehicle programs
Create and maintain Excel spreadsheets and databases for internal tracking
Analyze data and call out trends, find and address errors to resolution
Develop and update high quality client reports within required timelines
Support various internal staff with data management and analysis
Provide regular program status updates
Handle and track issues brought by subcontractors, customers, and customer service representatives
Assist with customer engagement, as needed, on various programs
Support ICF's Utility Programs & Services Business Development in the East Region
General support for various demand side management (DSM) program designs and client programs
Other duties as required to support our work nationally and provide direct support to division leadership and clients as needed
Address client and customer issues with a positive attitude
Take minutes during internal and external calls
Coordinate with various internal teams, such as Flexible Load Management, Delivery, Operations, and IT
What we need you to have (minimum qualifications):
Bachelor's degree (or applicants can substitute one year of related experience for one year of education)
6+ months of experience in energy, environmental or sustainability work
Must be able to pass a background check and drug screening
What we would like you to have (preferred):
Experience with Microsoft Office applications including Excel, PowerPoint, Word
Prior experience supporting, or participating in, utility-sponsored energy efficiency or demand response programs
Experience with customer management and engagement
Ability to work independently in a fast-paced environment while maintaining multiple deadlines with a client-first mindset
General understanding of state and federal initiatives related to energy
Excellent verbal, interpersonal and written communication skills
Strong analytical, problem-solving and decision-making capabilities
Familiarity with PowerBI, SharePoint, Teams
Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, f
Benefits
Vision insurance401(k)Remote work optionsFlexible scheduleEquity / stock options
Additional Information
Associate Program Specialist- Load Management
Location: Columbia, MD or Reston, VA (Hybrid - Home Office with Office Travel)
Are you ready to make a difference?
To support our growth, ICF is seeking an entry level candidate to provide program support for our utility program team in Maryland. Working closely with program and portfolio managers, this individual will coordinate and contribute to various deliverables such as creating and managing progress reports, conducting research on load management or electric vehicle initiatives for utilities, supporting program stakeholders and participants, and researching products and enhancements.
What is a load management program? ICF partners with utilities to design and implement load management programs that enable utilities to strategically reduce and shift energy demand while maintaining a high-quality customer experience. ICF load management programs integrate multiple distributed energy resources (DERs), including smart thermostats, electric vehicles, batteries, and water heaters, into a coordinated framework that can be dispatched during periods of peak energy demand. As a trusted partner to utility clients, ICF provides full lifecycle support, including program design, technology partnerships, customer outreach and enrollment, incentive administration, and ongoing client operations. We leverage advanced analytics and our experience across diverse markets to orchestrate grid-edge resources that deliver measurable load reductions and system reliability improvements.
This position is highly remote, but in-person office days and events are encouraged. Some travel to client sites may be required (
Why you will love working here:
Quality of life: Flexible workplace arrangements, work-life balance
Local events and team-building focus
Investment of the community: Donation matching, volunteer opportunities
Investment in you: Tuition reimbursement, access to professional development resources, 401kmatching, Employee Stock Purchase Plan
And many, many more (Ask your recruiter for more details!)
Icf · Columbia, MD