Own and coordinate delivery activities across customer platform initiatives, including Dynamics 365, customer servicing platforms, web and mobile applications, integrations, and supporting digital capabilities
Partner with business program managers, product owners, technology delivery leads, architects, and system integrators to support integrated planning and execution coordination
Lead Agile / SAFe delivery routines, driving resolution of dependencies, risks, and delivery tradeoffs.
Support integrated roadmap coordination across applications, CRM, integrations, infrastructure, security, UX, and supporting technology workstreams
Drive visibility into program milestones, dependencies, and risks, with accountability for migration plans and delivery outcomes.
Partner with vendors and third-party delivery partners to monitor deliverables, resolve delivery blockers and escalate with recommended options and impacts
Build and maintain delivery dashboards, status reporting, and operational metrics across customer and digital platform initiatives
Partner with Enterprise Architecture, Infrastructure, Information Security, and Engineering teams to support aligned and predictable delivery outcomes
Support operational readiness, testing alignment, deployment coordination, and release planning activities across customer platform initiatives
Ensure delivery activities align with TPDO governance standards, reporting requirements, and operational processes
Collaborate closely with business and customer experience leadership to ensure alignment between technology delivery activities and broader customer transformation objectives
Contribute to continuous improvement of delivery governance, operational cadence, reporting standards, and transformation execution practices
Required Skills & Abilities:
Strong delivery coordination and execution management skills across complex enterprise technology and digital transformation initiatives
Ability to manage competing priorities and operate effectively within fast-paced transformation environments
Benefits
Health insurance
Additional Information
Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Title: Technology Program Manager - Customer Platforms & D365
Department: IPH Technology & Data
Reports to: Technology Portfolio & Delivery Leader
Location: Chicago, IL
Job Summary:
Independence Pet Holdings (IPH) is undertaking a multi-year enterprise transformation to modernize customer engagement, digital experience, and operational platforms across its insurance brands globally.
The Technology Program Manager - Customer Platforms & D365 is responsible for owning execution and coordinated delivery of strategic customer technology initiatives across IPH's digital and customer engagement ecosystem, including Dynamics 365, web and mobile platforms, customer servicing capabilities, CRM integrations, and digital experience modernization initiatives.
Reporting into the Technology Portfolio & Delivery Office (TPDO), this role partners closely with business program leaders, product owners, architecture, engineering, infrastructure, security, and third-party delivery teams to drive execution alignment, delivery accountability, and coordinated outcomes across multiple concurrent workstreams.
This role requires strong execution discipline, organizational coordination, and delivery management capabilities within complex enterprise environments. The successful candidate will define and drive integrated planning, dependency management, risk mitigation, and execution governance in support of IPH's broader Paw Print transformation initiatives and customer experience modernization strategy.
Focus Areas:
Digital Platform Delivery: Coordinate delivery activities across customer engagement, CRM, web, mobile, and digital servicing platforms to support successful execution against transformation objectives
Customer Experience Modernization: Lead modernization initiatives across customer journeys, servicing capabilities, digital engagement platforms, and CRM ecosystems
Cross-Functional Coordination: Partner closely with business, technology, architecture, infrastructure, security, UX, and vendor teams to drive execution alignment, dependency management, and issue resolution
Execution Governance: Drive visibility into delivery status, risks, dependencies, milestones, and operational metrics across digital transformation workstreams
Independencepetgroup · Chicago, IL