Technical Support Engineer - West Coast

About the role

Monte Carlo is hiring Technical Support Engineers to own the end-to-end customer experience when things go wrong - from the first Slack message to closing the loop with Engineering. This is not a ticket-routing function. You'll dig into customer data stacks, reproduce issues in complex environments, write internal runbooks, and ship fixes to production as a regular part of the job - not an exception. You'll be joining at a moment when the support function is being rebuilt with AI tooling and proper engineering rigor - which means you'll have real input into how this team operates. Location: US West Coast (Pacific time zone). This role works closely with West Coast customers and partners - PT hours are required.