Senior Financial Services Collector

About the role

As a Senior Financial Services Collector , you will be responsible for managing complex delinquent accounts and engaging with customers to negotiate and secure payment arrangements. You will operate in compliance with all applicable regulations and internal policies while serving as a subject matter expert (SME) to support team success and performance improvement.

Responsibilities

• Establish rapport with customers to effectively overcome objections and negotiate payment solutions on higher-risk or complex accounts.
• Handle escalated accounts and provide guidance on dispute resolution and account management strategies.
• Accurately document all customer interactions, payment agreements, and account activity within the collections system.
• Ensure timely and successful resolution of assigned accounts, meeting or exceeding performance and quality standards.
• Identify trends, recurring issues, and opportunities for process improvements; escalate concerns as needed.
• Support onboarding and mentoring of newer team members, sharing best practices and compliance guidelines.
• Maintain strict adherence to company policies, FDCPA regulations, and all applicable compliance requirements.
• What You Will Need to Have
• High School Diploma or equivalent required.
• Minimum 2-3 years of collections experience or a combination of collections and customer service experience.
• Prior experience in a call center or high-volume environment.
• Strong negotiation, problem-solving, and conflict-resolution skills.
• Demonstrated ability to handle complex or escalated customer interactions.
• Proven ability to meet or exceed KPIs (call quality, recovery rates, productivity, etc.).
• What Would Be Great to Have
• In-depth knowledge of collections regulations, including the Fair Debt Collection Practices Act (FDCPA).
• Prior skip tracing experience and use of advanced collection tools.
• Experience mentoring or training team members.
• Familiarity with compliance monitoring, audit readiness, or quality review processes.
• Sponsorship:
• Benefits at Fiserv:
• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers' extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave
• This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont or Washington.
• It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
• Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
• Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
• Our commitment to Equal Opportunity:

Benefits

Additional Information

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Senior Financial Services Collector

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