Senior Training Manager

Responsibilities

• Program Development & Delivery
• Design and refine role-specific training programs for District Managers, Store Managers, Assistant Managers, Shift Leaders, and Juicers, in collaboration with global HQ
• Support operations, ensuring markets deliver high-impact training sessions (virtual, classroom, and in-store) that engage, inspire, and develop participants
• Partner with New Store Openings team to build training into launch timelines and ensure smooth onboarding.
• Leverage a mix of training formats and tools (e-learning, workshops, on-the-job training) to meet diverse learning needs and maximize accessibility
• Ensure all training content is engaging, practical, and operationally relevant, incorporating real-world scenarios and hands-on learning to drive retention and performance
• Cross-Functional Collaboration
• Work closely with Operations, HR, Implementation and Marketing to ensure training aligns with business goals and brand standards.
• Collect feedback from field leaders and iterate programs to meet evolving needs.
• Act as a strategic liaison between field teams and cross-functional partners, ensuring clear communication, alignment, and seamless execution of training programs
• Drive consistency across departments by aligning messaging, processes, and expectations within all training materials
• Measurement & Impact
• Track training participation, certification, and performance metrics.
• Analyze data to evaluate effectiveness and recommend improvements.
• Support the development of scalable tools, playbooks, and digital content
• SOP Creation & Operational Standardization
• Develop, document, and maintain Standard Operating Procedures (SOPs) aligned with Joe & The Juice operational standards and brand guidelines
• Collaborate with Central Ops, Global HQ and Regional leadership to continuously refine SOPs based on field feedback and performance data
• Train and coach Managers, Shift Supervisors and Team Members on proper SOP execution, ensuring accountability and adherence in the field
• Support new market openings with structured training plans and on-the-ground execution

Requirements

• 3-5 years of experience in Training, Learning & Development or a related field within QSR environments
• Proven people management experience, including leading, coaching, and developing teams (e.g., trainers, field leaders, or operational staff)
• Strong background in designing and delivering scalable training programs across various roles and seniority levels
• Demonstrated ability to translate business strategy into practical training solutions that drive operational excellence
• Experience working in fast-paced, high-growth environments with evolving priorities and multi-stakeholder coordination
• Strong understanding of SOP development, operational standards, and training compliance frameworks
• Knowledge of food safety, hygiene standards, an

Additional Information

WHY WORK AT JOE & THE JUICE JOE & THE JUICE is a people centric food and beverage company built around culture, not just juice, sandwiches, coffee, and much more. When joining us, you step into a high energy community where the music is loud, the bar is your stage, and your personality matters as much as your skills. We believe in four simple virtues that shape everything we do: Positive Attitude Inclusion Social Ties Growth For us, this means that when you choose a cup half-full mindset and welcome people form every background, build real friendships across the bar by creating great guest experiences, and use every shift as a chance to learn something new, you become more than just a juicer; like us, you continue to search and mind purpose and meaning in what you do. From your first day, you'll be part of an international network of juicers who support each other, celebrate wins together, and push each other to grow. You will learn by doing, move through a clear Moneyball career path, and be part of a company where most leaders have earned their stripes behind the bar (fun fact: over 75% of our employees started as Juicers!). If you love fast paced service, music, people, and the idea of turning a job into a lifestyle, JOE can become a place to build skills, friendships, and a career that can take you across cities, countries, and roles. As a Senior Training Manager in JOE & THE JUICE, you have the responsibility for training, educating and developing all District Managers and Store Managers within your designated market s based on our internal training modules and other relevant material determined by Head of Central Ops and Regional Director. The Senior Training Manager must be able to create and deliver engaging training to all needed roles within Joe & the Juice . You will design, refine, and roll out learning experiences that build capability, reinforce Joe's culture, and support operational excellence at scale . From onboarding to career progression, you'll translate strategy into actionable training modules and ensure consistent execution in the field.

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