Field Service Regional Manager

Benefits

Additional Information

At Bloom Energy, our vision for a world powered by clean, reliable, and affordable energy is more than just a dream-we're making it reality. For over two decades, we've been at the forefront of the global energy transition, pioneering solutions that empower critical industries to thrive in a rapidly digitizing, energy-intensive world. From revolutionizing power for AI-driven data centers to ensuring resilience for hospitals, electric grids, manufacturing facilities, and utilities, our solid oxide fuel cell (SOFC) and solid oxide electrolyzer (SOEC) technologies are redefining what's possible by delivering energy abundance for all. With more than 30,000 fuel cell modules deployed worldwide, we are the trusted partner for Fortune 100 companies and innovators alike. Our cutting-edge solutions enable unparalleled "time-to-power" capabilities, reliability, and sustainability, ensuring our customers remain ahead in a world where soaring energy demand and intensifying energy scarcity are rapidly becoming the new norm. At Bloom, we thrive on collaboration, bold thinking, and relentless innovation. We believe that, together, we can create a brighter, more sustainable future while tackling the most pressing challenges of the 21st century. We are looking for a Field Service Regional Manager to join our team in one of today's most exciting technologies. This role will report to the Director Field Service and will be remote and based in New Mexico. This manager will provide oversight and coordination for the company in New Mexico and El Paso, Texas, including planning and implementation of service activities. This manager acts as a bridge to corporate HQ by reporting on reliability and maintenance operations. Role and Responsibilities: Manage growing installed fleet and Field Service Technicians both tactically and strategically to ensure the best possible customer service Communicate with direct reports to set employee goals and objectives, develop staff, and provide performance feedback. Hire and train staff as needed. Oversee service requirements, service plans, and commission new installations to extend service coverage Ensure Field Service personnel are trained appropriately for existing and new product systems Provide managerial support to Field Service Technicians, coordinate technical support personnel to aid in diagnosing, troubleshooting, repairing and debugging complex fuel cell systems Respond to situations where first-line and second-line field service support has failed to isolate or correct problems in malfunctioning equipment or software Report design, reliability and maintenance problems or issues to Product Support, Engineering, and/or Quality Hire, manage, and develop a high performing team Ensure a successful customer experience with timely communications Must be available to work on multiple projects at various, unscheduled and unanticipated sites throughout the Southwest US area. Work with Field Service Operations and Supply Chain organizations to set-up and maintain depot spare parts stocking levels May perform other duties as assigned Required Skills and Experience: Bachelor's degree preferred with 6+ year's industry experience 2+ years' experience as a high functioning supervisor of 5 - 20 employees Advanced understanding of fuel cell operation preferred Strong understanding of requirements of working safely in an industrial setting Advanced proficiency in AC & DC technology Strong mechanical aptitude and troubleshooting skills; understanding of mechanical systems, piping, plumbing and valve operation Highly motivated and able to work independently Demonstrated self-initiative, sound judgment, integrity and professionalism Ability to communicate with all levels within the organization in a verbal and written manner Highly customer-focused (both externally and internally) Solid decision making, critical thinking, time management, and organization skills Attention to detail and strong analytical skills Desired Skills and Experience: Installing, commissioning, and troubleshooting of electrical generation equipment Solid background in process development and process refinement Ability to create articulate and concise written documentation Physical Requirements: Ability to lift 45-50lbs Ability to work at heights with appropriate PPE Able to each, squat, bend, and twist during the workday Able to use a ladder or stepstool Ability to work in outdoor weather conditions Bloom Energy is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to compliance with all applicable laws providing equal employment opportunities. All qualified applicants, will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability. Bloom Energy makes reasonable accommodations, consistent with applicable laws, for the known physical or mental limitations of an otherwise qualifie