Spa, Wellness & Entertainment Manager

Benefits

Additional Information

We are seeking a passionate and results-driven Spa & Wellness Manage r to support the pre-opening of the Spa & Wellness division at Sofitel Ipanema, including spa implementation, operational setup, and process structuring, in preparation for full operations. Adhere to Spa Policies and Standard Operating Procedures at all times; Act as a Wellness Ambassador for the hotel, representing the brand values and Accor standards with colleagues, guests, and external stakeholders while maintaining a professional appearance; Promote colleague wellness initiatives in partnership with People & Culture teams; Manage the daily operations, efficiency, and overall performance of the spa and wellness facilities; Maintain effective communication and colleague welfare practices for both existing and new team members; Develop and implement strategic initiatives to promote spa, wellness, and well-being offerings within the hotel and local market; Maintain strong knowledge of competitors, including products, pricing, promotions, and sales strategies; Support all additional operational responsibilities assigned by hotel management while protecting hotel assets and property. Administrative Responsibilities Assist with budgeting, forecasting, financial analysis, and profitability management for wellness departments; Monitor operational costs, payroll approvals, inventory systems, productivity reports, and purchase requisitions; Review invoices, control labor and supply costs, and ensure revenue targets are achieved; Coordinate maintenance and service agreements for spa equipment in partnership with Engineering teams; Prepare and submit operational and performance reports to hotel and corporate teams. Strategy, Marketing & Revenue Management Lead the implementation of annual wellness and marketing strategies, including social media, digital campaigns, events, and retreats; Develop pricing structures for treatments and retail products according to market conditions and hotel revenue strategies; Ensure all marketing materials and communications follow brand guidelines; Establish and monitor KPI goals aligned with revenue expectations and revenue management practices; Participate in weekly revenue meetings to identify new business opportunities within the hotel and local community. Guest Experience & Operational Excellence Ensure guest preferences and special requests are accommodated to the highest standards possible; Conduct regular facility and treatment audits to maintain brand standards and service quality; Oversee daily operations and support teams in delivering exceptional guest experiences; Ensure all wellness facilities maintain high standards of cleanliness, hygiene, and operational excellence. Team Leadership Lead regular departmental communication, team meetings, recognition, and motivation initiatives; Support onboarding, cross-training, recruitment, development, and performance management for wellness teams; Attend daily hotel briefings and maintain strong collaboration with all hotel departments; Ensure compliance with the Accor Code of Ethics and company policies. Health, Hygiene & Safety Ensure compliance with all health, safety, hygiene, and emergency procedures across wellness facilities; Identify and address operational hazards and maintenance issues immediately; Maintain a safe environment for guests, colleagues, and hotel property; Handle emergency situations with professionalism, urgency, and discretion. Bachelor's Degree completed is required; Fluency in English and Portuguese is required; Minimum of 3 years' experience in a management or supervisory position in a spa, leisure, wellness, or related field; Previous experience in spa therapy, recreation, or fitness is recommended; Previous experience in luxury hotels or pre-opening, with a strong background in financial budgeting and forecasting; Acting as an ambassador for well-being, with a personal interest and lifestyle approach to wellness.