Additional Information
About Crossover Health
Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare-Primary Health-built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover's Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound-in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.
Job Summary
Job Responsibilities
The Engagement Coordinator is an essential entry-level position in the Client Success team, responsible for executing high-quality, tactical support across client-facing events, engagement initiatives, and member outreach.
Plan, coordinate, and oversee logistics for client and member events, including webinars, health fairs, open enrollment fairs, and clinical events, with responsibility for ensuring alignment with client objectives and successful outcomes.
Manage event communications, tracking, and preparation of marketing or educational materials
Serve as the onsite engagement lead, guiding members through registration, appointment setup, platform navigation, and education, while independently resolving issues and representing Crossover Health as the primary client-facing resource.
Coordinate and manage engagement calendars, ensuring proactive alignment of activities across clients and events, and exercising judgment in prioritization and resource allocation.
Support outbound engagement efforts including proactive outreach, text campaigns, and other member outreach efforts as assigned
Assist in internal documentation, stakeholder communications, and basic reporting from events
Performs other duties as assigned
Required Qualifications
1 + years of professional experience in roles such as event coordination, community outreach, administrative support, or customer service, ideally with direct client or member interaction
Demonstrates strong interpersonal skills and the ability to engage confidently with clients, members, and cross-functional partners
Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced, changing environment
Proficiency in Google Workspace and working knowledge of collaboration/design tools (e.g., Canva) and task/project management platforms
Ability to work independently and manage shifting priorities in a fast-paced environment
Willingness to learn health and insurance concepts
Strong written and verbal communication skills
Crossoverhealth · Remote