Technical Consultant

Responsibilities

• You will provide 2nd and 3rd Tier consultation and debug complex network topologies. Act as a bridge to internal engineering departments by submitting detailed bug reports, reviewing functional specifications, and authoring serviceability requirements.
• Produce and share user documentation, training materials, and diagnostic scripts for global use by partners and customers. Develop shared lab environments to simulate customer scenarios and investigate innovative solutions for the issues.

Requirements

• Bachelor's degree with 8+ years of experience in technical support, network engineering, or consulting role.
• Experience debugging unique network topologies for Large Enterprise customers, specifically within Cisco Data Center, ACI, and UCS environments.
• Proficiency in Data Center Layer 2 overlays (e.g., VXLAN, EVPN) and Layer 2 security features (e.g., port security, MACsec, ACL, private VLANs, Layer 3 Overlay Protocols).
• Expert-level knowledge of IP internetworking, LAN Switching Protocols (MLS, CEF, 802.1Q, STP, HSRP, LACP/PAGP), IP Routing (IGRP, OSPF, EIGRP, BGP), SRV6, QoS, and Multicast.
• Experience with Cisco Nexus 2000, 3000, 5000, 7000, 9000, and ACI solutions.
• Experience documenting technical issues in incident management systems and providing clear, written status updates to collaborators.
• Expert-level certification such as CCIE or equivalent industry credential.
• Proficiency in automation and scripting (e.g., Python) to develop digital tools and improve efficiency.
• Experience working with Public Sector or high-security clients, with an understanding of their specific operational and compliance requirements.
• Strong collaborative approach with the ability to influence internal product organizations to improve serviceability.
• Bilingual proficiency in Canadian French and English is highly desired.
• Why Cisco?
• We are Cisco, and our power starts with you.
• Message to applicants applying to work in the U.S. and/or Canada:
• The starting salary range posted for this position is $112,500.00 to $144,000.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.
• Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The ful

Benefits

Additional Information

The application window is expected to close on: 06/30/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . *** The successful applicant will be performing work in Canadian Critical National Infrastructure and / or Canadian government classified environments, and therefore, must be a Canadian Citizen or Permanent Resident. This position may also perform work that the Canadian government has specified can only be performed in country by a Canadian citizen. Must have the ability to obtain a Canadian Government Security Clearance*** Location requirement: Live in Ottawa, Canada or willing to re-locate. MEET THE TEAM Join Cisco Canada's Canadian Secure Technical Services (CSTS) team! We are a collaborative group dedicated to supporting our Large Enterprise and Government customers! We ensure the stability, security, and performance of critical network topologies, serving as trusted advisors for Canada's digital infrastructure.

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