Client Support Officer

About the role

This is what we offer you Gross monthly salary between € 3.516 and € 5.862 (scale 07-08). Thirteenth month's salary and 8% holiday allowance 10% Employee Benefit Budget EUR 1,400 development budget per year Hybrid working: balance between home and office work (possible for most roles) A pension, for which you can set the maximum amount of your personal contribution View all our benefits. Job Title Client Support Officer Job Description Can you imagine, supporting the lending process, handling data and making impact by independently providing customized advice and support to one of the various client teams. We are looking for two new colleagues to join our team. You and your job As a Client Support Officer you make a contribution by providing advice to Relationship Managers concerning system possibilities and managing and accounting risks. You support the business in the implementation of lending transactions. They have all the information and knowledge which is needed to service the Wholesale & Rural Europe, Africa & Asia clients and internal stakeholders. The outstanding 2 positions is in one of the sector teams servicing for example the Food and Agri, Energy Transition, Construction & Real Estate, or Project Finance clients. Fine working relationship Within the Client Support team with 60 colleagues; Together with 10-15 direct colleagues; Great diversity in nationality, gender, and religions; 36 hours per week. Work and pleasure "Working as a Client Support Officer offers you the opportunity to work in a dynamic environment, together with many young, fun and ambitious colleagues. You will be working for the most interesting clients. Timelines are short compared to most business lines and your learning curve will be steep." Richard Verweij, Client Support Officer. An average working day Are you curious about what would be on your to-do list on an average working day? For instance monitor and deliver daily insights on client positions (limits/utilization). Serve as the primary contact for internal partners on process issues, resolving complaints and providing answers. Ensure accurate reflection of customer agreements in legal documentation within our banking systems. Act as the bridge between front- and back-office for information sharing. Contribute to the department's change agenda by assisting with system implementations and suggesting improvements to enhance efficiency. Together we achieve more together than alone We believe in the power of difference. Bringing together people's differences is what makes us an even better bank. So we are very curious about what you can bring to our team at Client Support Wholesale & Rural Europe, Africa & Asia. At Rabobank, our clients always come first. We strive for high customer satisfaction, seamless digital services, and deeper relationships. We embed sustainability in everything we do, daring to make a difference for the world. Balanced growth is key, focusing on operational excellence, efficiency, risk awareness, and regulatory compliance. Rabobank is a great place to be, where we make a meaningful impact for customers and society, and inspire our employees to grow, learn, and take responsibility. Carolina van den Berg, Head Mid Office Structured Lending and Asia, Client Support Wholesale & Rural Europe, Africa & Asia. Your future colleagues are looking forward to working with you. They will be glad of your help to advice relationship managers on system capabilities and managing and accounting for associated risks. Depending on your experience, the salary scale for the position is 7/8. You and your talent Professional and intellectual ability on university/higher educational level; You have banking or financial work experience; Minimum 1 year of corporate customer support/client facing experience; Fluent written and verbal communication in English is required; Experience in the analysis of corporate customers and managing deal processes is preferred; Knowledge and/or affinity in the areas of lending, structuring complex financing, credit risk management and loan documentation; You have an A1/A2 level in Dutch and want to improve it; You have a strong analytical capacity, are pro-active and have a hands-on mentality with a focus to act as one team and to support and offer the best service to our customers. You & the Application Process We look forward to receiving your response to this Client Support Officer vacancy at Rabobank. Do you have questions about the position first? You can contact Iris Kok-Holtmaat, Head Mid Office Corporate Lending, EU and TB Iris.Kok@Rabobank.com or +31 6 20293358. For questions about working at Rabobank and the procedure, contact Neelke IJsseldijk or Jelle Nelemans. For this position, we do not ask for a motivation letter . Instead, we ask you to answer the following 3 questions, which you can upload alongside your CV. Pay sufficient attention to answering these questions and explaining your answers. You may draw f

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