Ensure support of Safe & Secure standard operating procedures to maximize efficiency and effectiveness.
Manage multiple priorities and escalate significant issues to senior-level management as necessary and provide recommendations to ensure solutions are developed and implemented.
Implement Operations technology capabilities, optimizing speed to get equipment fully operational.
Monitor KPI's to evaluate performance and institute action plans to address lagging KPI performance.
Implement and execute solutions centered on tactical/actionable information and data.
Utilize data to assess the Safe & Secure business reporting key wins and opportunities to the leader. As directed, provides support to specific tasks that need to be completed to drive metric improvement.
Deliver exceptional customer service to our internal and external customers.
Support everything related to our Safe and Secure technology!
Develop functional knowledge of the installation, programming and configuration of commercial electronic security systems/accessories (access control, IP video, intrusion detection, low voltage communication, electronic locks, etc.).
When required, travel to sites performing pilot installations, supporting our Vendor/Partner/Suppliers and Carvana Safe and Secure associates, providing ongoing oversight, confirming the systems are operating per specifications and meet company requirements.
Review, create and escalate Help Desk tickets, email inquiries, and incoming calls to diagnose problems, gather additional information, work with solution providers, identify solutions and document all associated processes.
Document process standards, naming standards, how-tos, equipment information, solutions to new problems and share them with the rest of the team.
Read and interpret blueprints, diagrams, and schematics in addition to understanding system specifications, software/system programs, and operational/product manuals.
Complete and submit all required task-related activity, productivity, sign-offs and other documentation in a timely manner.
Attentively listening to the voice of our customer - serve as a business partner to other departments within Safe and Secure.
Provide remote and phone support to internal customers and alternate technicians as needed.
What you should know/have
Bachelor's degree (ideally in business, finance or criminal justice) from an accredited college or university.
5+ years of experience in corporate, public or military security systems operations, installation and/or management; including physical security access control, video surveillance, and intrusion detection systems.
2+ years of experience in project and/or program management.
Proficiency in performi
Benefits
Health insuranceRemote work options
Additional Information
Pay Range: $60-$70k annually
About Carvana
If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine ?!
We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories ! We've been changing the game since 2013, and we're not taking our foot off the gas now. Want more of the story? Check out our background here .
About the team and position
As a Specialist, Safe and Secure Operations Strategy, you will be an integral part of the Safe and Secure Team, executing programs and processes at our facilities to ensure our associates and assets are protected. This position is a problem solving role that focuses on technology health, operational influence, and cross functional collaboration. You will support the Manager, Safe and Secure Operations Strategy in ensuring that technology is functioning properly and that Safe and Secure processes add value and support critical business processes and objectives. You will support the Safe and Secure Team in overseeing the piloting and implementation of strategic solutions and analyzing their effectiveness, and leading post-pilot deployment efforts. This is a client-facing support role. The qualifying candidate must be enthusiastic, energetic and must take pride in helping people solve their Safe and Secure technology problems. Service with a smile is a requirement!
Carvana · Atlanta, GA