Knowledge of Satellite Communications platforms (iDirect, Newtec, etc)
Knowledge of TCP/IP/Networking
Familiar with Ticketing Systems
Comfortable dealing with 3rd party contractors
Comfortable working alone
Ability to prioritize and handle multiple tasks simultaneously
Good troubleshooting skills
Good written and spoken English skills
Working at Speedcast:
Find great opportunities to make an impact. We have a "one team, one dream" mentality. We work together to make great things happen. Working at Speedcast isn't just a job, it's a career that you can take to new levels.
Top reasons why people love working at Speedcast:
Our global presence - you get to work with clients and colleagues all over the world, in every continent
Talented teammates - your co-workers are the best and brightest in the industry
Industry leadership - be part of the latest advancements shaping the future of communications
Ability to develop skills - work across departments to gain new skills and valuable experience
Choose your environment - we have an environment to fit your temperament. Choose between a traditional desk job or work in the field.
Grow your career - Guide your career in the direction you want. Gain new titles and responsibilities through our internal promotion system.
Work on diverse projects - every day is different with our customers from a range of industries around the world
Speedcast does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third party representing job seekers.
Additional Information
Edge Network Engineer - Level 2
Tasks include, but not limited to:
Service Desk day to day tasks.
Maintaining the Teleport infrastructure including Routine (daily, weekly, monthly) Maintenance checks and troubleshooting of RF/Satellite equipment
Analyze customer's problems and issues.
Take appropriate action to resolve problems in a timely manner to meet or exceed customer expectations.
Track customer reported problems following Incident Management Procedures.
Effectively work with the Customer Support Centre and 2nd, and 3rd level support groups as needed for ticket resolution.
Ensure timely follow-up and resolution of customer requests following established severity level guidelines.
Speedcast · Australia