Enrollment Contact Representative

About the role

The Enrollment Contact Representative serves as the front line contact (via phone) for parents and students and assists in the successful recruitment, enrollment and retention of prospective and current Northeastern students. The Enrollment Contact Representative will be expected to demonstrate leadership and problem-solving skills in making sound independent professional judgment to facilitate services for students. Enrollment Contact Representative duties will include, but not be limited to, the following: Assist students in successfully navigating the admissions process, with the ultimate goal of building a relationship between the students and the university. Guide international students to appropriate e-forms and assist with tier 1 questions regarding immigration compliance, employment, travel, etc. Advise and assist students and parents with tier 1 questions for financial aid, student account and payment options. Advise students of approaching important deadlines. Advise students of available Northeastern student service resources available to him/her and how to obtain these services. Act as a liaison for students to those services to assure the student's questions and concerns are being addressed Maintain a knowledgebase for all area the Contact Center supports. This position will require excellent interpersonal and phone etiquette, a positive outgoing personality, the ability to work in a fast paced, ever-changing environment, a self-starter attitude, ability to use critical thinking skills, organization, use professional judgement and possess technological literacy. Individuals must be willing to work in a metrics driven position.