Associate Director - Enterprise Loan Operations

About the role

The Enterprise Loan Operations (ELO) team is responsible for onboarding and maintaining client loans on multiple loan systems, processing and reconciling client loan transactions and responding to a variety of client and internal requests for information related to these loans. Client loans and related credit products are typically supported by and contingent upon by the client's changing financial performance and needs. Impact This role demonstrates providing subject matter expertise in commercial loan operations. Provides thought leadership and analytical skills on how best to approach or solve a situation. Participates in and may lead initiatives that benefits their direct teams and may have impact upon the ELO team. Adept at facilitating and participating in discussions regarding a myriad of problems associated processes, new applications, or enhancements of existing systems. Works collaboratively with other business functions to improve the client and associates experience. Key Deliverables Thoroughly understand & exhibit intelligent use of various system tools and procedures. Proactively highlight threats & compliance issues to the management in a timely manner. Successfully meet tight SLAs as required by the operational management requirements. Strong critical thinking and problem-solving skills. Strong Leadership acumen and motivator with ability to influence at all levels Ability to drive initiatives globally Clear and extremely strong communication skills Management experience, team building experience, coaching/mentoring Provide ongoing 1:1 and group training to staff based on identified team responsibilities. Work with willingness to learn, adapt & show flexibility with support hours & coverage. Detail-oriented with a keen eye for accurate quality of work. Ability to deal with minimum direction. Experience working and leading in a global matrixed environment Skills and Qualification Functional Skills: Knowledge: Experience in back-office operations, banking or financial services with focus on controls strongly preferred Providing operational support to clients & business partners consistent with bank policy & procedures Good understanding of the Lending processes (Onboarding, Servicing, Audits), hands on experience on loan boarding must. Solid understanding of Bank products, regulations, department processes & procedures Process Analysis: Proficient use of root cause analysis tools and techniques Analyzes complex end to end cross functional business processes Analyzes the business problems/ needs to be addressed via an automated solution. Identifies, evaluates, defines, and documents ELO requirements and issues. In depth understanding of the organization's mission, strategies, strengths, and opportunities In depth understanding of how the business functions, our key stakeholders, and the external processes that impact our team Work with commercial loan operations managers or other senior ELO staff to research loan related inquiries, respond to internal and external requests for information, review and certify various reports, champion new initiatives and encourage the sharing of key learning and best practices across work units Project Management: Drive innovation, automation in all system and operational business processes to simplify the way we work Takes ownership and prioritizes based on business needs and communication with leadership Considers contingencies for the unexpected when planning long term work initiatives Drives project to fruition, including t

Additional Information

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company's over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients' greatest ambitions. Job Description: Value Preposition Orchestrator of enterprise critical ecosystems - Lead and safeguard end to end loan operations ensuring precision, compliance and enterprise resilience while influencing the banks strategic growth. Catalyst of Digital and operational transformation - Drive automation, UAT led innovation and digital acceleration redefining loan operations into future ready, client centric ecosystems. Job Details Position Title: Associate Director - Banking Operations Career Level: L3 Job Category: Vice President Role Type: Hybrid Job Location: Bangalore

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