Branch Specialist - Fayetteville, NC

About the role

As a Branch Specialist, you'll help Veterans and Active-Duty Service Members navigate the beginning of their VA loan journey with confidence and care. You'll often be the first point of contact for borrowers, helping collect important financial information, answering questions, and keeping things moving smoothly throughout the process. Beyond supporting borrowers, you'll also help keep the office running efficiently by coordinating events, managing day-to-day office needs, and supporting the overall team experience. It's a fast-paced role where no two days look exactly the same, but there's something really rewarding about helping people through one of the biggest milestones of their lives. Here's a snapshot of what you'd be doing: Supporting daily office operations by helping with facility needs, vendor coordination, building upkeep, mail, and office organization. Delivering top-notch customer service by responding quickly and professionally to borrower questions through phone and email. Connecting with borrowers to gather financial and credit information and helping move their loan journey forward. Running borrower credit information through our online approval system and helping determine next steps in the process. Keeping borrowers informed about documentation needs, including income, asset, and other loan-related information. Coordinating office events, meetings, birthday and thank you cards, and lunch and learns to help create a positive office culture. Creating and maintaining communication materials like flyers, mailers, and other office communications. Pitching in wherever needed to help foster a supportive and collaborative team culture. About You: You genuinely enjoy helping people and know how to create a positive experience through exceptional customer service. Fast-paced, results-driven environments energize you, and you know how to stay organized when juggling multiple priorities. You thrive in highly collaborative environments and enjoy working closely with co-workers to accomplish goals. Attention to detail is one of your strengths, and you take pride in getting things right. You're a strong communicator who can connect clearly and professionally through both written and verbal communication. You bring a strong work ethic and consistently show up ready to contribute and support the team. Previous customer service experience is a plus, especially if you've worked directly with customers in a fast-moving environment. You're comfortable using everyday computer technology and online systems in an internet-based company. You're either already NMLS licensed or excited to become licensed once you join the team. You show up consistently and can be counted on to get the job done. We're all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn't measured in numbers. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country. We're so glad you're here checking out this opportunity! If this role gets you excited but you're worried you don't check every box - don't sweat it. We're more interested in what you can bring to the team than a perfect checklist. If you're passionate, driven, and ready to make a difference, we'd love to hear from you. Come as you are, and together we'll create something amazing. Interested? Apply Today! Learn more about Veterans United on Glassdoor and our career site at vu.com/careers Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.