Performance Management : Monitor target key performance indicators (KPIs) to measure effectiveness and performance.
Operational Management : Serve as the commercial point of contact for assigned accounts, manage quotes, and ensure accurate pricing documentation.
Customer Experience: Build strong relationships with branch and purchasing teams to deliver best-in-class service.
Team Development & Safety : Promote continuous improvement, uphold safety standards, and complete required safety training.
Customer Relationship Management : Handle escalations, manage sales revenue, and oversee annual order entry across multiple U.S. locations.
Reporting & Analytics: Collect and analyze service data to improve performance.
Technology & Tools : Utilize ERP system, and Microsoft Office for order management and reporting.
Other duties as assigned.
Requirements
Bachelor's or associate degree in business, management, or a related field with 2 years' experience in customer service and/or sales; or a high school diploma with 5 years' experience in customer service and/or sales.
Experience in the chemical or manufacturing industry, a plus.
Strong understanding of customer service principles, practices, and technologies.
Excellent communication skills and ability to troubleshoot customer and order issues effectively.
Competency with CRM and digital sales platforms.
Quick learner able to adapt to new products, industries, and customer needs.
Strong organizational and time-management skills for managing multiple priorities.
Effective presentation and interpersonal skills with diverse audiences, including technical and purchasing staff.
Critical thinker and problem solver with a customer-focused approach.
Pay Transparency
Competitive Benefits including health, dental, vision, and participation in the company 401K with 5% employee match.
Benefits begin on DAY 1!
Employee Assistance Programs
Curated Self-Paced Learning & Development Programs for all Employees
Tuition Reimbursement
$1,000 sign on bonus
Paid vacation time and holidays
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status
The law requires Mitsubishi Chemical Advanced Materials Inc. to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights
Mitsubishi Chemical Advanced Materials Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information
As a Federal Contractor, Mitsubishi Chemical Advanced Materials Inc. is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify .
Benefits
Health insuranceDental insuranceVision insurance401(k)Paid time offEquity / stock optionsPerformance bonus
Additional Information
Company:
Mitsubishi Chemical Advanced Materials Inc.
Job Description:
Inside Sales Account Representative
Location: Reading, PA (Hybrid, with approximately 5% travel)
Salary: $48,000-$58,000
Job Summary:
We are seeking an Inside Sales Account Representative to drive operational excellence in managing key accounts. This role is responsible for driving revenue, ensuring customer satisfaction, and supporting cross-functional collaboration with key account and sales teams.
Mitsubishichemicalgroup · Reading, PA