Implementation and maintenance of the effectiveness of the quality system by ensuring strategic meeting management operations and standards f or their customer account base.
Responsible f or understanding and documenting the entire scope of business within the assigned business including organizational structure; meeting and event types, profiles and attendee base; business cycle and related event calendar; event objectives and funding sources.
Participate with Management in the assigned business in the annual planning / budgeting process. Identify all meeting activity and provide assistance as required in budgeting f or this activity.
Ensure that all appropriate meeting activity within the assigned business is captured and operated by Central Meeting Planning per divisional guidelines.
Work with internal stakeholders within the assigned business to develop a rolling 12 - 18 month calendar of meeting activity to assist in projecting staffing.
Communicate to the internal stakeholder within the assigned business the services and value proposition of Centralized Sourcing and Meeting Planning. Based on an understanding of the meeting requirements within the assigned business establish a best practice to support the business. Assist internal stakeholders to understand and conform to AbbVie and industry guidelines and standards.
Consult with the internal stakeholders in the initial planning phase of individual events. Develop initial meeting specifications, budget and facilitation of event approvals. Assist in developing a meeting format to achieve stated business objectives.
Liaison with Central Sourcing and client to complete site search and present strategic venue selection
Confer with internal stakeholders to ensure service level on programs in operations is meeting expectations. Work with Sourcing and Pref erred outsource vendors to correct issues where identified.
Attend client of f site meetings and events as necessary to support effective execution by the preferred logistics provider. Act as a resource to the client and logistics provider by sharing appropriate and relevant institutional knowledge critical to positive event outcomes. Observe and document supplier performance strengths and areas of opportunity.
Consult with the internal stakeholders on a regular basis to review service delivery, provide savings information, explore opportunities f or improvement, and identify future meeting activity.
o These meetings should be scheduled:
▪ At least quarterly with key stakeholders within the assigned business unit
▪ With individual meeting owners after large or highly visible
▪ With individual meeting owners mid -way through and after any series of programs
o The meetings should include documentation on:
▪ Spend - Budget vs. Actual, Savings
▪ Trends and Recommendations f or enhancements
Work with the internal stakeholders, Commercial Operations Management, and Pref erred vendors to establish standard formats and best practices by meeting type and profile.
Work with AbbVie Procurement, Commercial Operations Management, and Pref erred vendors to develop strategies to lower meeting costs and improve service.
Ensure collaboration with other functional departments to facilitate effective support for events. Proactively identify functional stakeholders (such as Training, Compliance, Risk Management, Corporate Travel, Legal, Purchasing, Marketing and Sales Operations, etc.) Ensure representation of their needs and/or involvement as necessary in the planning process with the outsource meeting planning supplier.
Collaborate with AbbVie Management and Stakeholders to Develop and Implement policy
Ensure meetings are conducted consistent with Policy
Advise Commercial Operations Management, sourcing staff and preferred outsource vendors of
Benefits
Vision insurance
Additional Information
Purpose:
The Meeting Account Manager manages and supports all operational and logistical activities f or meeting and event related activities, may liase with a third party vendor as appropriate. The Meeting Account Manager is responsible for working closely with specified clients to follow a comprehensive meetings and events calendar that aligns with business owner strategies and objectives. This role works closely with internal counterparts to execute successful meetings and events.
The Meeting Account Manager is responsible f or partnering with strategic business unit senior management teams to follow the meetings and events management process, identify synergies and offers best practices across all brands and therapeutic areas, and identify cost effective solutions as applicable
Abbvie · North Chicago, IL