Tecnical Service Intern

Benefits

Additional Information

About Signify Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond. At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career. Join us, and together, we'll transform our industry, making a lasting difference for brighter lives and a better world. More about the role This is an exciting job internship opportunity for you to light the way as a Technical Service Intern to support our Customer Service team based in Milan with Signify. This internship will contribute to improving service efficiency, supporting Field Service Engineers, and building a strong foundation for the development of a junior technical profile with potential future growth in Field Service roles. The intern will mainly work from the office, with occasional same-day travel when required, following a structured technical and organizational learning path. Support Field Service Engineers in collecting, updating, and organizing technical documentation related to installations, commissioning, and acceptance activities. Provide back-office customer service support, including appointment confirmations, document requests, and customer follow-ups. Assist with remote system monitoring. Contribute to the initial analysis of system alerts, gathering data to support troubleshooting activities. Update service tickets based on input from the technical team, ensuring accuracy and completeness. Support administrative activities such as IBase updates, BSR ticket monitoring, and service ticket processing. More about you While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening: Currently pursuing a Technical diploma or University degree in Engineering (Mechanical, Electronics, Automation, or similar). Fluent-Native in Italian is required, as well as fluent in English (spoken & written). Interest in technical service, customer support, and field operations in the area of IoT and automation. Basic understanding of working with Excel, Word and PPT. A structured, proactive, and detail-oriented approach. Ability to manage administrative tasks with accuracy and reliability. Strong motivation to learn and grow within a technical service environment. Available to be based in our office in Milan - Viale Sarca. What you will learn How CSAT and Field Service operations are coordinated in an international organization. How technical documentation and data quality support effective service delivery. Hands-on exposure to remote monitoring, ticket management, and troubleshooting support. How collaboration between office-based and field teams drives customer satisfaction. Everything we'll do for you You can grow a lasting career here. We'll encourage you, support you, and challenge you. We'll help you learn and progress in a way that's right for you, with coaching and mentoring along the way. We'll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. Come join us, and together we can light up the future.