We're looking for a detail-oriented and customer-focused HR professional to join our Americas HR Service Center team. In this role, you'll provide centralized HR support to employees, managers, and HR partners, helping ensure a smooth and efficient experience across HR programs, processes, and systems.
Responsibilities
Initiate, manage, track, and complete HR Service cases, using our case management system
Partner with HR CoEs (Total Rewards, Talent Development, Talent Acquisition, Payroll, and HRIS), to deliver a seamless customer experience
Ensure timely and accurate request resolution
Contribute to continuous improvement efforts, team goals and performance metrics
Support a variety of HR processes, including:
New hire onboarding and I-9 processing
Employee data management in HR systems
Benefits program and Open Enrollment questions
Policy and document management
Timekeeping and PTO support
Reimbursement program inquiries and processing
Offboarding processing
Requirements
3-5 years of HR experience, ideally in a shared services or service center environment
Experience working with HR systems (Workday is a plus)
Bachelor's degree in HR or a related field (preferred)
Fluency in Portuguese and English (preferred)
Knowledge of Brazilian labor laws is a plus
Key Skills for Success
Strong customer service mindset with empathy and professionalism
Attention to detail and commitment to data accuracy
Ability to multitask and stay organized in a fast-paced environment
Comfort with technology and case management tools
Clear and effective communication skills
Problem-solving skills and ability to interpret policies
Team-oriented with a continuous improvement mindset
Why Join Us
Be part of a collaborative, supportive HR team
Make a direct impact on the employee experience
Grow your HR knowledge across the full employee lifecycle
Opportunity to contribute ideas and improve processes
Additional Details
Office-based role
Minimal travel required
Benefits
Paid time off
Additional Information
Collaboration drives Nordson's success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.
Nordson · US